PBW Down? - Back up! - Page 12

Slynky · #**111** August 6th, 2003, 10:17 PM

Quote:

Originally posted by geoschmo:
Yeah, the regular phone tech came out and said he has the problem narrowed down to a cable that is under ground somewhere and he has to have the people that fix the underground cables get on it. It might get done tonight yet he said, or maybe tomorrow morning. But you know how that goes.

Geoschmo

Yeah, well, I can tell you how my monthly bill would go....

.

Roanon · #**112** August 6th, 2003, 10:19 PM

Thanks for the update, Geo.
I'm hoping for saturday and will be pleasantly surprised if earlier. Surprising how much time I have this week, and I thought I would only spend one or two hours per week on PBW...

[ August 07, 2003, 11:44: Message edited by: Roanon ]

Captain Kwok · #**113** August 7th, 2003, 12:17 AM

I'm kind of enjoying my PBW break. It's always nice to have a little breather here and there...

Grandpa Kim · #**114** August 7th, 2003, 12:23 AM

Quote:

Originally posted by Captain Kwok:
I'm kind of enjoying my PBW break. It's always nice to have a little breather here and there...

Sacrelidge!! 40 lashes at least! Possible beheading.

Actually I agree with you. Makes you realize that, by gum, there is more to life...

Katchoo · #**115** August 7th, 2003, 01:32 AM

Quote:

Originally posted by geoschmo:
Yeah, the regular phone tech came out and said he has the problem narrowed down to a cable that is under ground somewhere and he has to have the people that fix the underground cables get on it. It might get done tonight yet he said, or maybe tomorrow morning. But you know how that goes.

Geoschmo

I hope your phone company doesn't operate like the cable (Rogers) company we have here in Ontario. If something has to be dug up, it gets reffered to the "Burial Department" which then has 10 business days to get out and inspect the site. Not actually do any work mind you, just to go out and look. When I worked the tech support side of things we got calls from people who were without television & internet for months on end cause the "Burial Department" either hadn't gone out yet, or had but had dumped the problem onto someone else and never informed anyone about it.

My motto: expect the worst and you'll never be surprised.

I'll take my cloud of doom and leave you all now.

geoschmo · #**116** August 7th, 2003, 01:39 AM

Quote:

Originally posted by Katchoo:
My motto: expect the worst and you'll never be surprised.

I'll take my cloud of doom and leave you all now.

Warning noted. I have already planned on raising some serious heck if things aren't fixed by tommorow. Not sure if it will help, but if nothing else somebody at the phone compnay is going to have a bad day.

Geoschmo

Katchoo · #**117** August 7th, 2003, 01:50 AM

Quote:

Originally posted by geoschmo:
Warning noted. I have already planned on raising some serious heck if things aren't fixed by tommorow. Not sure if it will help, but if nothing else somebody at the phone compnay is going to have a bad day.

Geoschmo

Do you have a Residential or Commercial Account? If it's Commercial then you should expect them to kiss your feet and beg forgiveness. If it's Residential though they'll apoligize for the inconvience, and reimburse you for the minimum your entitled too, all the while sounding rather robotic and unconvincing about it.

If I can make one request though: If things go bad and you want to yell, yell at a Supervisor, and not the inital person you speak too. First Level staff tend to be treated like dirt by Management (I have first hand experience) while Management sits on their *** taking breaks and pretending to work. Ruining their afternoon will be more rewarding. Speak to the First Level person calmly and politely, and then lash out once the Supervisor gets on the line.

Oh, and take the names down of everyone you speak too, with the dates and times. Paperwork is your best friend.

Grandpa Kim · #**118** August 7th, 2003, 02:23 AM

Posted by Geoschmo:

Quote:

but if nothing else somebody at the phone company is going to have a bad day.

This alone warms the cockles of my heart.

geoschmo · #**119** August 7th, 2003, 03:17 AM

Quote:

Originally posted by Katchoo:
Do you have a Residential or Commercial Account? If it's Commercial then you should expect them to kiss your feet and beg forgiveness. If it's Residential though they'll apoligize for the inconvience, and reimburse you for the minimum your entitled too, all the while sounding rather robotic and unconvincing about it.

It's residential. And honestly I don't really have any kind of expectations of getting a credit at this point. The problem being the fault is in the phone line. Since my voice service works fine I fully expect the phone company to blow me off if I ask for a credit. The DSL service runs over the same line, but is with a different copmpany. I am thinking they are likely to tell me since the problem is the phone line I am not entitled.

However, it's possible the DSL company might give me a credit and then turn around and take it out of the phone company themselves.

At this point I don't really care, I just want it fixed.

Oh, and don't worry about the first level phone support person. I work in customer support myself so I know how it is. Truth be told I'll probably take it like the sheep that I am and then come in here and brag to you all about ripping the guy a new one.

Remember the impound lot scene from "Liar Liar"?

Geoschmo

Gozra · #**120** August 7th, 2003, 03:21 AM

This alone warms the cockles of my heart.

The little brown fuzzy cockles or the Blue ones with spines?

And I hope you are having fun in networks kicking my "cockles" all over the place. When your done meet me in 'Falling Icons' and we will have another go. (the game is just forming up and we have Oct time frame as our start date.)
Gozra AKA Emperor Kwai Chang AKA Goz AKA Gozzy

Geo thanks for the PBW work.
I still have the old MB and I am working on it.
Maybe we should start thinking about forming a company to protect PBW.