PBW Down? - Back up!

[geoschmo]

For those of you hoping that PBW would be back up this morning (Hey, it's Monday, WTF?!?! ) don't expect anything before this afternoon EST. The technician is on the dispatch for sometime after 1 PM. That doesn't mean it will be back up at 1PM, just that that's the earliest he will show up to check things out.

Geoschmo

[Erax]

... and since you believe everything is OK at your end, if you are right then he will check things at your end, find nothing wrong, send your ISP the info and THEN someone will begin to fix the problem.

[geoschmo]

Originally posted by Erax:
... and since you believe everything is OK at your end, if you are right then he will check things at your end, find nothing wrong, send your ISP the info and THEN someone will begin to fix the problem.

That is what I expect anyway. I suspect the problem is at the CO. From what little I understand about the way DSL works that is where the signal for the DSL is split off from the phone signal sharing the same line.

I have checked all my wiring. Unless there is some wierd problem with the wiring that only block the DSL and allows the phone frequencies through, or if the phone jack on the DSL router burnt out but left the router otherwise totally functional. As I said my LAN runs through it and it works fine still.

Oh well...

[Roanon]

Originally posted by geoschmo:
Unless there is some wierd problem with the wiring that only block the DSL and allows the phone frequencies through

Nearly impossible. I know that the problem can be the other way round, no phone but DSL works. Happend at a site where later was found out that only one of the two incoming phone wires were properly connected. Weird, but obviously you only need one wire for DSL...

The only thing not working at your end that you cannot spot or check is hardware failure in the splitter (that box which splits the incoming signal into phone and DSL) or in the actual DSL modem. Very likely that the problem is there, as the phone is working, so the line to your house should be ok. And that could be fixed by the technician fast, he should have spare units. Let us all hope...

[Thermodyne]

If the D-slam is down, the phone will still work IIRC.

[Roanon]

But that's not a wiring problem. Phone working => all wires ok normally, at least up to the point where DSL and phone are split. Let's hope the technichian thinks the same and doesn't start looking for problems where none can be, just because he assumes by default and dogma that the problem *must* be in the end user's area and/or responsibility

[ August 04, 2003, 16:26: Message edited by: Roanon ]

[geoschmo]

Originally posted by Roanon:
The only thing not working at your end that you cannot spot or check is hardware failure in the splitter (that box which splits the incoming signal into phone and DSL) or in the actual DSL modem. Very likely that the problem is there, as the phone is working, so the line to your house should be ok. And that could be fixed by the technician fast, he should have spare units. Let us all hope...

I don't really have one of those. At least they didn't have to install anything at my end when I got DSL. I just plugged in the router. The way I understand it the signal rides together all the way from their end to mine. I had to hook up little line filters on every phone jack that was going to be used for phones and not DSL, but other then that the only hardware is the actual DSL router box. The wire comes into it straight from the wall with no line filter.

Geoschmo

[Roanon]

Interesting way to do it, but makes perfect sense also. Here in Germany, we have to plug in these two failure-prone units, old phone line in one of these, computer or router in the other. Only advantage you don't have to change anything in your old phone installations, as the signal is filtered before it is fed into the house's actual phone lines.

Still, that makes a wiring problem unlikely, as phones are working. Possible that the router has a problem where the DSL input is, while the acutal network functions are working. But unlikely. Let us know what the technician will find, I'm curious .

[Katchoo]

Geo, have you restarted your DSL modem & router? Sometimes the modem &/or router will just stop accepting imput.

If by some horrible chance the DSL techs you talked to on the phone didn't advise you do this: Turn all your computers off, then unplug the power cord on the router, then the power cord on the DSL modem. Wait 1 minute, then plug the DSL modem in. Wait until it initilizes, then plug the router in, wait until it initilizes, and then turn your computers on. If that fixes it then you'll see connection immedietly.

I'm sure you've already done this, but I thought i'd mention it anyways. The Last thing you need is some snooty *** tech comming to your house, fixing the problem in 1 minute, and then getting even snootier with you about it.

[Thane of Cawdor]

Wait up to 15min to 1h

worked for me many times (but its germany so everything sux here anyway ;P )