Update - i contacted my bank, and then Visa customer service and they told me that they rejected this transaction because they do not approve transactions with web shops that doesn't have required security protocols... It is really strange. Mind you, I don't think that Shrapnel Shop is unsecure but my bank think so (maybe rightly and maybe not) - but I cannot buy a game, unfortunately. There is nothing I can do about this. I've really wished to buy a game but it is not possible. Ahh, **** that.
(Annette you will not be angry if this is my reply also to customer service - anyway you are here so...).
Mario