Shrapnel Shop is not accepting my credit card!!!!

Bloodstar · #1 January 29th, 2004, 01:27 PM

Update - i contacted my bank, and then Visa customer service and they told me that they rejected this transaction because they do not approve transactions with web shops that doesn't have required security protocols... It is really strange. Mind you, I don't think that Shrapnel Shop is unsecure but my bank think so (maybe rightly and maybe not) - but I cannot buy a game, unfortunately. There is nothing I can do about this. I've really wished to buy a game but it is not possible. Ahh, **** that.

(Annette you will not be angry if this is my reply also to customer service - anyway you are here so...).

Mario

MythicalMino · #2 January 30th, 2004, 02:03 AM

don't quote me on this, but it seems that there is somewhere in Europe that will order the game for you....anyone know if i am thinking correctly, or just not thinking straight?

Chris

Wendigo · #3 January 29th, 2004, 03:29 PM

I paid for my Dom II copy with my Visa Mastercard. No problem at all.

The problem is with your bank Mario. Tell your bank to f*cking cover your purchases as agreed by contract, or you will take your account to another bank that actually provides the service you are paying for. It's ridiculous that your bank is deciding what you can & cannot do with _your_ money.

[ January 29, 2004, 13:35: Message edited by: Wendigo ]

Bloodstar · #4 January 29th, 2004, 03:50 PM

I think that you are right Wendigo...

I was also thinking that *risk* of purchase is anyway on the customer not on damn bank so I don't know why they are making so much trouble.
I apologize again - I should have know that monkeys from the Balkans as ussual have making some stupidity.

Last year I bought Mansteins memoars "Lost Victories" in some obscure bookstore that have web shop and transaction went smoothly. I am not expert in banking and e-commerce but I think that these things must be standardized so that we customers buy what we whant, in this case computer game. I can send a cheque if this bank continue to make problems, I have account in another bank also but I'll try to raise hell there and see if some yelling on the phone will help

Mario

Graeme Dice · #5 January 29th, 2004, 03:54 PM

Quote:

Originally posted by Bloodstar:
I was also thinking that *risk* of purchase is anyway on the customer not on damn bank so I don't know why they are making so much trouble.

In North America, the risk is assumed by the Credit Card companies, but then I can't be sure sure how it works where you live.

Bloodstar · #6 January 29th, 2004, 04:33 PM

OK, I've phoned my credit card company and they told me that I must write three numbers that are on the back of a credit card - beside visa number. But, on web site I tried to write those three numbers and it simply doesn't have space only for those digits on the front of Visa card -you cannot write any additional number. Now, I can go to some other bank and setup another account, I don't know. It will take some time...

Mario

General Tacticus · #7 January 29th, 2004, 08:23 PM

Those three numbers, when they are asked for, are entered in a separate field, not the one you put your card number in. But I'm sure you would have noticed if there was a blank field needing filling

It seems like your bank require those numbers to authorize the transaction, and Shrapnel is not asking them, or else you missed the field ?

I know I bought my copy from Shrapnel not so long ago, with my Visa card, and had no problem...