Re: Support That Is Based Outside Of USA
Well, as an IT person, I generally pay attention to this activity.
Though there are MANY instances of there being no savings in actuality, corporations are moved to do it because they want to appease profit-seeking stockholders hollering (without knowledge) that IT be outsourced to save money. Yea, verily, SOME companies still believe there are savings to be had, so THAT'S why they do it.
And there are many more stories than what Arkon posted where a loss of sensitive information occurred. Yet it continues. And why are there no laws agasint it? Why does it turn into a tax break? 'Cause it's political "payback" business as usual. Each succeeding president (and the cronies below them) will continue to sell out the US bit-by-bit in an effort to help them get what they want until there is no more of the US to give out.
Want to be insulted? Try this on for size... For the average person owning a DELL system and calling in for assistance, they get India tech support reading down flowcharts of "does it do this, if so, then..." actions and tough accents to deal with. BUT, I work for the US government. When we purchased our PCs, we got Premium support option. We get people housed in the US with accents you'd expect and experience you'd expect. It's like Dell is saying, "Yeah, we realized the levels of support are different but we need to save money by giving the cheap support to the average citizen."
Profit is what drives this country and what helped make it great. But now, there seems to be more of a drive to hurry up and get your fortune before the US goes to hell in a handbasket.
I mean, why do you think it takes longer, on average, to pay for a few things than it did to run into the store and load them in a cart?
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ALLIANCE, n. In international politics, the union of two thieves who have their hands so deeply inserted in each other's pocket that they cannot separately plunder a third. (Ambrose Bierce)
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