Support That Is Based Outside Of USA

Slynky · #1 September 16th, 2005, 09:30 PM

Well, as an IT person, I generally pay attention to this activity.

Though there are MANY instances of there being no savings in actuality, corporations are moved to do it because they want to appease profit-seeking stockholders hollering (without knowledge) that IT be outsourced to save money. Yea, verily, SOME companies still believe there are savings to be had, so THAT'S why they do it.

And there are many more stories than what Arkon posted where a loss of sensitive information occurred. Yet it continues. And why are there no laws agasint it? Why does it turn into a tax break? 'Cause it's political "payback" business as usual. Each succeeding president (and the cronies below them) will continue to sell out the US bit-by-bit in an effort to help them get what they want until there is no more of the US to give out.

Want to be insulted? Try this on for size... For the average person owning a DELL system and calling in for assistance, they get India tech support reading down flowcharts of "does it do this, if so, then..." actions and tough accents to deal with. BUT, I work for the US government. When we purchased our PCs, we got Premium support option. We get people housed in the US with accents you'd expect and experience you'd expect. It's like Dell is saying, "Yeah, we realized the levels of support are different but we need to save money by giving the cheap support to the average citizen."

Profit is what drives this country and what helped make it great. But now, there seems to be more of a drive to hurry up and get your fortune before the US goes to hell in a handbasket.

I mean, why do you think it takes longer, on average, to pay for a few things than it did to run into the store and load them in a cart?

Kamog · #2 September 16th, 2005, 09:54 PM

Yeah, some of those accents are hard to understand. I have to ask them to repeat every other sentence. Strangely, they don't seem to have trouble understanding what I say.

Jack Simth · #3 September 16th, 2005, 09:59 PM

Comprehension of an additional language is easier than pronunciation of an additional language - especially when a person's originial language is missing several of the sounds common in the additional language (as happens with Hindu/English).

El_Phil · #4 September 16th, 2005, 10:17 PM

Dell has been cutting it's tech support viciously for the last few years. You want cheap? Head to India. There you get computer science graduates working for tuppence ha-penny (thats a couple of cents) an hour and pleased for the wages.

You think data doesn't leak out of US phone centres? It does, but that isn't news. Bear in mind that news isn't what happens, it's what is repoted. There's a massive difference.

Slynky if you pay peanuts, you will get monkeys. Looking at the costs involved you can't pay western workers to do phone tech support. Unless you charge premium rates for tech support numbers, which you can't as you'll be torn apart in the media. What do you expect? You're buying a cheap system, so you get bad tech support.

Besides 99% of problems can be solved with a flow sheet, for those who's problems can't.... Well peanuts and monkeys. You haven't paid for decent tech support, why should you get it?

Atrocities · #5 September 17th, 2005, 12:16 AM

I don't mind people in India working and earning money, I do mind companies that are not up front about who is giving you tech support and that your call isn't going to a tech support person in the US, but in INDIA.

Seems professional and are professional are two very differant things. They can be polite on the phone, but in reality, they are most likely going to send me a part laced with anthrax and or they intend to tell their Arab buddies where I live so they can come cut my head off. (I guess I should not have mentioned the fact that I burned the Quron in protest to the Americans being murdered in its name.)

My bad. And for his part, he didn't even get mad. That takes talent and a certain degree of tolerance. Good for him. (I will be sleeping lightly from now on.)

Fyron · #6 September 17th, 2005, 12:26 AM

*takes away the sauce from AT*

narf poit chez BOOM · #7 September 17th, 2005, 01:33 AM

Alneyan · #8 September 17th, 2005, 06:42 AM

Quote:

El_Phil said:
Besides 99% of problems can be solved with a flow sheet, for those who's problems can't.... Well peanuts and monkeys. You haven't paid for decent tech support, why should you get it?

Then why not just discard the whole tech support, and put the flow sheet right on the website? So much cheaper, and if it doesn't work... who cares?

Sounds pretty much like your reasoning, when taken just one step further.

Captain Kwok · #9 September 17th, 2005, 08:12 AM

Umm, someone should let AT know that most people in India are Hindu, and definately not Arab. Aside from that, the other generalizations being made in this thread would seriously offend me if I were Indian.

Atrocities · #10 September 17th, 2005, 08:49 AM

Thanks CK, I already knew what you pointed out but just as many are muslim. As to offending the people of India by relating them to murderous raving lunitics who believe that it is their devine right to kill people in the name of God, well I do apologies. The converstation was taken out of context and I am fully to blame for that. In this conversation the comment was not one of hatred or anger. We were just talking.

Granted the tech support people I have talked to from India have ALL been bery polite people. Never the less I still do not feel confortable with sharing personal information with them and ask that Companies that do business with them TELL US. Thats all.