game crashes

[earcaraxe]

My game crashes regularly, about once in every 3 hours of gameplay. It freezes completely, except that i remain able to move the cursor (but not the map), and the only thing the computer reacts to is a cold reset.
Anyone have an idea how to prevent this? I still like this game very much, but eats into my enthusiasm a bit.

I'm using zonealarm (a firewall i think), but turning it off didnt help (as one of my friends suggested). Perhaps if I turn off ESET smartsecurity's firewall too? Not easy to test this, because of the long and random timeintervals between crashes.

thanks a lot for any help.

[sansanjuan]

Originally Posted by earcaraxe

My game crashes regularly, about once in every 3 hours of gameplay. It freezes completely, except that i remain able to move the cursor (but not the map), and the only thing the computer reacts to is a cold reset.
Anyone have an idea how to prevent this? I still like this game very much, but eats into my enthusiasm a bit.

I'm using zonealarm (a firewall i think), but turning it off didnt help (as one of my friends suggested). Perhaps if I turn off ESET smartsecurity's firewall too? Not easy to test this, because of the long and random timeintervals between crashes.

thanks a lot for any help.

What system?

If the forum doesn't have an answer I'd open a ticket with Shrapnel support. They were pretty responsive on other issues I've encountered.
-ssj

[thejeff]

I'd also try to update your video drivers. That's worked in a number of cases.
And is unlikely to hurt, even if it doesn't fix the problem.

[earcaraxe]

Originally Posted by sansanjuan

What system?

If the forum doesn't have an answer I'd open a ticket with Shrapnel support. They were pretty responsive on other issues I've encountered.
-ssj

im using "windows xp professional".

[earcaraxe]

Originally Posted by thejeff

I'd also try to update your video drivers. That's worked in a number of cases.
And is unlikely to hurt, even if it doesn't fix the problem.

hmmm. how can i do that?

[Doo]

You need to know what brand/model graphics card you have, go to the brands webpage and look for the update drivers button. Search for your model and download the driver. Double click on the download should do the trick.

Unless you have a Dell Inspirion laptop with an ATI mobility card, in which case you will learn Dell took ownership of the graphics card updates and have released zero updates. Sorry for the OT rant but I find this silly

[sansanjuan]

Control panel
system
Hardware
Device manager
Display adapters
----- your adapter will be here -----

ssj

[earcaraxe]

Originally Posted by sansanjuan

Control panel
system
Hardware
Device manager
Display adapters
----- your adapter will be here -----

ssj

thanks. I found there (under "display adapters"):

"-mobile intel(R) 4 series express chipset family
-mobile intel(R) 4 series express chipset family"

(yes, two times)


tried to update them, but after a ittle searching it said it was up to date.

[sansanjuan]

I'd open a ticket....
-ssj

[Dimaz]

Sounds like overheat. Try to monitor your CPU and videocard temperature.