OT: An Interesting Dilemma

[tesco samoa]

AT. I think your at the point were you should get a full refund for your troubles.

And I would take it up with management.

A good friend of mine had a similar problem with Maxtor harddrives... His new one stopped working after 3 months... So he sent it in for repair to Maxtor in the states... 3 weeks later he gets a call from UPS stating that he owes them 30 dollars US for delivery. He says he did not sign or receive anything so he is not paying it. A week later his new drive fails. And on that same day his old drive shows up in the mail. Upon inspection he notices that the Plates have been plyed open with a screw driver. So he calls Maxtor. The guy tells him that his old drive had a dent in it so it is not covered under warrenty and that he will not be getting a replacement. My friend states that a replacement arrived in the mail. The guy tells him that he must send it back and not use the drive as it was shipped out by mistake and that he will have to cover the costs. Then a heated conversation occurs.... And a few phone calls back and forth... Threats of Law enforcement etc... get filtered out until they realise he is in Canada... That his 3 year warrenty was on the old drive and that the new one has a 1 year warrenty... etc... So my friend informed Maxtor guy that the company he works for will no longer be purchasing Maxtor equipment. And we removed Maxtor from the list of companies that we can purchase from. Bwahahahaha...

Yep the customer struck back in a big big way.

A formal letter was sent to the company Last week.