Computer Questions

[Atrocities]

Oh I remember these days and having many simular conversations with AT&T.

I use a cable modem company for my Internet service. One day, it was not working. So I called our neighbors down the street and found that theirs was not working either. I decided to call tech support to see if it was down in our area. The message did not list it, so I went ahead to ask tech support.

* Tech Support: "Oh, we've been getting a lot of calls from that area today."
* Customer: "So service down in this area, then?"
* Tech Support: "Hmmm, well, my records don't show that. Okay, let's check your settings."
* Customer: "I've already checked my settings; they are fine. But I can see that the light on the cable modem isn't on. I just want to know if service is down and if someone is working on the problem."
* Tech Support: "Hmmm, the problem isn't on our end, it's on your end. Maybe you should try to re-install your drivers. Sometimes the drivers just fail."
* Customer: "Ma'am, we have five computers connected to the cable modem? None of them can get Online. Are you saying all their drivers failed simultaneously?"
* Tech Support: "Oh, your computers are networked? Well, we don't support networks."
* Customer: "That's fine, I have my PC connected directly to the cable modem right now."
* Tech Support: "Well, just re-install your modem drivers. Go to Control Panel...."
* Customer: "Wait, you are telling me that five PCs of five different brands with five different drivers failed simultaneously? And how about the rest of the area? I think your service is down."
* Tech Support: "Ma'am, I think it's your drivers."
* Customer: "Uh, thanks, I'll check it out and call you back."