Re: Customer relations
Hey, and about this policy of handling game support issues through Shrapnel's support system: I think that doesn't work as well as keeping in contact with the developers directly. Tried to do this with BCT Commander, and I got a valuable answer from ProSim much faster than through the support. Pat from ProSim could immediately answer my question 'cause he knows about the problems of his games whereas Shrapnel's support has to get in contact with the respective developers first (so that you don't get answers as fast).
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