PBW Down? - Back up!

[Katchoo]

Originally posted by geoschmo:
Warning noted. I have already planned on raising some serious heck if things aren't fixed by tommorow. Not sure if it will help, but if nothing else somebody at the phone compnay is going to have a bad day.

Geoschmo

Do you have a Residential or Commercial Account? If it's Commercial then you should expect them to kiss your feet and beg forgiveness. If it's Residential though they'll apoligize for the inconvience, and reimburse you for the minimum your entitled too, all the while sounding rather robotic and unconvincing about it.

If I can make one request though: If things go bad and you want to yell, yell at a Supervisor, and not the inital person you speak too. First Level staff tend to be treated like dirt by Management (I have first hand experience) while Management sits on their *** taking breaks and pretending to work. Ruining their afternoon will be more rewarding. Speak to the First Level person calmly and politely, and then lash out once the Supervisor gets on the line.

Oh, and take the names down of everyone you speak too, with the dates and times. Paperwork is your best friend.

[Grandpa Kim]

Posted by Geoschmo:

but if nothing else somebody at the phone company is going to have a bad day.

This alone warms the cockles of my heart.

[geoschmo]

Originally posted by Katchoo:
Do you have a Residential or Commercial Account? If it's Commercial then you should expect them to kiss your feet and beg forgiveness. If it's Residential though they'll apoligize for the inconvience, and reimburse you for the minimum your entitled too, all the while sounding rather robotic and unconvincing about it.

It's residential. And honestly I don't really have any kind of expectations of getting a credit at this point. The problem being the fault is in the phone line. Since my voice service works fine I fully expect the phone company to blow me off if I ask for a credit. The DSL service runs over the same line, but is with a different copmpany. I am thinking they are likely to tell me since the problem is the phone line I am not entitled.

However, it's possible the DSL company might give me a credit and then turn around and take it out of the phone company themselves.

At this point I don't really care, I just want it fixed.

Oh, and don't worry about the first level phone support person. I work in customer support myself so I know how it is. Truth be told I'll probably take it like the sheep that I am and then come in here and brag to you all about ripping the guy a new one. Remember the impound lot scene from "Liar Liar"?

Geoschmo

[Gozra]

This alone warms the cockles of my heart.

The little brown fuzzy cockles or the Blue ones with spines?

And I hope you are having fun in networks kicking my "cockles" all over the place. When your done meet me in 'Falling Icons' and we will have another go. (the game is just forming up and we have Oct time frame as our start date.)
Gozra AKA Emperor Kwai Chang AKA Goz AKA Gozzy

Geo thanks for the PBW work.
I still have the old MB and I am working on it.
Maybe we should start thinking about forming a company to protect PBW.

[Slynky]

Geo said:

"However, it's possible the DSL company might give me a credit and then turn around and take it out of the phone company themselves."

That's the way it's supposed to work. Your contract is with them.

[Slynky]

Originally posted by geoschmo:
Yeah, the regular phone tech came out and said he has the problem narrowed down to a cable that is under ground somewhere and he has to have the people that fix the underground cables get on it. It might get done tonight yet he said, or maybe tomorrow morning. But you know how that goes.

Geoschmo

I've got that sinking feeling again. Starting to seem like you just won't have DSL any longer.

[mottlee]

That or IF they have to replace the line..lets see....a week min....oops its the PHONE Co..are you ther only one with the problem??? they MAY fix it