PBW Down? - Back up!

[geoschmo]

Originally posted by Katchoo:
Do you have a Residential or Commercial Account? If it's Commercial then you should expect them to kiss your feet and beg forgiveness. If it's Residential though they'll apoligize for the inconvience, and reimburse you for the minimum your entitled too, all the while sounding rather robotic and unconvincing about it.

It's residential. And honestly I don't really have any kind of expectations of getting a credit at this point. The problem being the fault is in the phone line. Since my voice service works fine I fully expect the phone company to blow me off if I ask for a credit. The DSL service runs over the same line, but is with a different copmpany. I am thinking they are likely to tell me since the problem is the phone line I am not entitled.

However, it's possible the DSL company might give me a credit and then turn around and take it out of the phone company themselves.

At this point I don't really care, I just want it fixed.

Oh, and don't worry about the first level phone support person. I work in customer support myself so I know how it is. Truth be told I'll probably take it like the sheep that I am and then come in here and brag to you all about ripping the guy a new one. Remember the impound lot scene from "Liar Liar"?

Geoschmo

[Gozra]

This alone warms the cockles of my heart.

The little brown fuzzy cockles or the Blue ones with spines?

And I hope you are having fun in networks kicking my "cockles" all over the place. When your done meet me in 'Falling Icons' and we will have another go. (the game is just forming up and we have Oct time frame as our start date.)
Gozra AKA Emperor Kwai Chang AKA Goz AKA Gozzy

Geo thanks for the PBW work.
I still have the old MB and I am working on it.
Maybe we should start thinking about forming a company to protect PBW.

[Slynky]

Geo said:

"However, it's possible the DSL company might give me a credit and then turn around and take it out of the phone company themselves."

That's the way it's supposed to work. Your contract is with them.

[Slynky]

Originally posted by geoschmo:
Yeah, the regular phone tech came out and said he has the problem narrowed down to a cable that is under ground somewhere and he has to have the people that fix the underground cables get on it. It might get done tonight yet he said, or maybe tomorrow morning. But you know how that goes.

Geoschmo

I've got that sinking feeling again. Starting to seem like you just won't have DSL any longer.

[mottlee]

That or IF they have to replace the line..lets see....a week min....oops its the PHONE Co..are you ther only one with the problem??? they MAY fix it

[geoschmo]

Originally posted by Slynky:
I've got that sinking feeling again. Starting to seem like you just won't have DSL any longer.

Unless they moved the CO or my house when noone ws looking there is no reason for feeling that bad about it.

They did come out this morning again, but couldn't get it working yet. They will be back...

[Groggy]

Originally posted by geoschmo:
The problem being the fault is in the phone line. Since my voice service works fine I fully expect the phone company to blow me off if I ask for a credit. The DSL service runs over the same line, but is with a different copmpany.

I'm not sure if someone already answered this, but it's my understanding that there are four copper wires leading from the street to your house: two are used for the phone, and the other two are used for DSL among other things. I wonder if the problem you're having is in the pair of copper wires being used for DSL. That would explain why your voice service still works but DSL doesn't over the same cable.

Originally posted by geoschmo:
Oh, and don't worry about the first level phone support person. I work in customer support myself so I know how it is. Truth be told I'll probably take it like the sheep that I am and then come in here and brag to you all about ripping the guy a new one. Remember the impound lot scene from "Liar Liar"?
Geoschmo

Well that certainly explains your valuable help and exemplary behavior on the forums regardless of the attitudes of various posters you've dealt with here