PBW Down? - Back up!

tbontob · #1 August 8th, 2003, 03:39 AM

Hmmmm....

I am wondering if a barrage of e-mails would help.

Not necessarily dunning e-mails, but ones which ask pertinent questions such as...

"It has been a week since the problem has manifested itself. When can we expect it to be rectified?"

While most of the e-mails will be out of state, most companies do not like this kind of attention.

From experience, they also know, that the next step may be the media.

There may be other avenues to pursue as well.

My feeling is that it may be a bit early for us to become involved as Geo may not have exhausted all the means he has available to get it fixed.

Geo, let us know when you think we can be of any assistance and the form of help you wish it to be.

[ August 08, 2003, 02:48: Message edited by: tbontob ]

Ed Kolis · #2 August 8th, 2003, 04:22 AM

Wait... if it's a residential account and people across the country start complaining, they might sue Geo for breach of contract and put PBW out of business for good... don't they kind of dislike it when you run a major server without paying for commercial access?

Atrocities · #3 August 8th, 2003, 04:54 AM

Would shrapnel consider running the server?

geoschmo · #4 August 8th, 2003, 04:58 AM

Quote:

Originally posted by Ed Kolis:
Wait... if it's a residential account and people across the country start complaining, they might sue Geo for breach of contract and put PBW out of business for good... don't they kind of dislike it when you run a major server without paying for commercial access?

Nothing we are doing is a breach of contract with my ISP. The type of service I have allows for this sort of server to be run on it. And calling PBW a "major server" is a bit of a stretch.

Emailing the ISP isn't going to help, because the problem is the phone line. Emailing the phone company isn't going to help. It won't get me in trouble, but they aren't going to care that you guys can't reach your favorite website either.

We looked into Shrapnel hosting the site Last year when we ended up moving it to Ohio. It wasn't a good fit with their business plan. I don't mind, I prefer it the way it is rather then having Shrapnel run it.

Just got to get the stinking phone line fixed.

[ August 08, 2003, 04:02: Message edited by: geoschmo ]

tbontob · #5 August 8th, 2003, 05:18 AM

Geo, maybe your local phone company is the exception, but most companies do care about publicity, even monopolies or oligopolies.

Especially bad publicity.

I have managed a number of companies, big and small, and from experience, I know they care about bad publicity.

They may give non-committal replies to inquiries, but the squeeky wheel does get the grease and is given priority!

Perrin · #6 August 9th, 2003, 01:49 AM

Also many states have a government agency that regulates Utility and phone companies. If your state has one you will be able to file a complaint against the phone company.

Atrocities · #7 August 9th, 2003, 01:57 AM

Quote:

We looked into Shrapnel hosting the site Last year when we ended up moving it to Ohio. It wasn't a good fit with their business plan. I don't mind, I prefer it the way it is rather then having Shrapnel run it.

There will come a time when Shrapnel will want to consider running game servers as a part of thier business plan. The industry will demand it as more and more game move toward Multiplayer and such.

You could always manage the server Geo, regardless where it is located. Shrapnel could use the fact that they host it as another selling feature for their games.

Sooner or later all, and I do mean all, games will be driven by the demand for multiplayer and Shrapenl as well as other game manufactures will have to wake up and smell the coffee. Why not get an earily jump on the trend and start supporting the genra now?