And I thought the construction industry's service policy was bad!
Several years ago I came to the conclusion that it doesn't matter what the industry is, the service is bad. Once they have your money, they ignore you like an embarrassing relative. Only the squeakiest wheels get the grease and then only to shut you up.
Geo has the right idea, squeaking at them every day, while exploring viable alternatives.
On rare occasion this obsession with minimal service can have an upside. Many years ago we cancelled our cable TV. After a week it was still in service so we called Shaw. They said not to worry, they were busy and would get around to the disconnect eventually. For the next year, we received free cable.
Re: PBW Down? - Back up!
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