PBW server is back up.

[geoschmo]

Ok, time for an update.

I called the ISP yesterday within 30 minutes of it going down. Got the usual answers on the phone. Got a call back a few hours later saying they couldn't find the problem remotly and would be sending a tech out on Friday.

I was not ammused.

I fully expect that the problem will be with the telco and not the ISP, but I have to play that game and cannot call the telco directly. For the purposes of my DSL the telco doesn't work for me, they work for the ISP.

We've been down this road before and the ISP tech coming out Friday means the telco doesn't get involved till middle of next week at best. So I wrote a stern email to the ISP support detailing the disatisfaction I have had over the Last several months with the service. I told them that if their objective was to drive me away as a customer towards their many competitors in teh highspeed market, they were doing an excellent job. (in those words exactly.) I also told them that I would not be happy unless they got a tech out to my home by today. (wrote this yesterday remember)

Well, lo and behold, it worked. The tech just left my house and is heading to the central office as I write this. Assuming she doesn't find a problem there she will get the phone company involved at that point. Not sure how much of a fire I can light under them, but at least we saved 3 days of the process.

Geoschmo

[ December 03, 2003, 20:24: Message edited by: geoschmo ]