MAN, that UPS tracking is nice...

[Psitticine]

Ouch! Bitter!

UPS should cover the costs on replacing the CD, I'd think. After all, it takes talent to crack a CD in a padded packet marked "do not bend"!!

[AaronEdward]

well I'll mail the parts back to them.. I dont know what ups will do.. It does take talent.. UPS is good at that from what i hear.. ok call me impractical, but would it not be better, just for a better chance of making it, that the cd should come in a hard case?

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Sarcasm is just one more service we offer.

[markgame]

Hmm... my SE4 came in a huge 11x14" UPS flat envelope with no internal cardboard or stiffening, and I don't believe that it had any warning labels on the outside (I might be wrong about this, since I pitched the envelope already). I too had a concern about CD damage, but luckily it was fine.

This is a rather disappointing shipping method. I have purchased Combat Mission and Mindrover this year, both independent games published by small houses, and both were shipped in cardboard (Mindrover actually had a nice little shipping box). If Shrapnel Games continues to rely on this method of delivery I will be reluctant to purchase anything else from them in the future. I'm not trying to be nasty or anything, instead I just want to express a consumer concern.

[This message has been edited by markgame (edited 16 November 2000).]

[Psitticine]

They put the CD inside the manual which helps protect it. I do think a bit of stiff cardboard would be a nice addition though.

[Richard]

Actually our shipper handles that sort of thing but it would increase shipping to go with another method.

I will talk to Tim about this since I think you can put a "DO NOT HAND STAMP" message on most packages and that will usually save such problems from happenning.

In either case we will gladly replace any damaged CD's.

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Sarge is coming...

Richard Arnesen
Director of Covert Ops
Shrapnel Games
http://www.shrapnelgames.com

[AaronEdward]

They finally responded!! Anyone who has a broken CD, when you email them, be sure to include your order number to make things go faster.. I wouldnt have minded paying more for a case, if that could've saved me all this hassle. The manual isnt really thick enough to protect it anyhow Psitticine.
the envelope doesnt have any warnings.. except: "Contents should be packed to ensure safe transportation." how ironic. I'm agreeing with markgame on this one.

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Sarcasm is just one more service we offer.

[AaronEdward]

Well I think we've got it all worked out.. Once Shrapnel got to my email they wouldnt let it go They said they'll re-ship on the 22nd. Thanks guys !!