quote:
Originally posted by Sirkit:
...if your worried about mail ordering ect. don't even think about it shrapnel is more than overly gracious than needed when buying the game Online.
I'll vouch for that. When I received my copy, the CD was cracked, so I couldn't play it. Talk about FRUSTRATION! But I emailed Shrapnel with my problem.... right when they were switching over from the email-based to the web-based support system. After 4 days of undeliverable mail to the support email addy in the manual (NOW tell me about frustration!!!), I finally figured out they had switched systems and posted my problem on the support web-board.
2 HOURS later, ON THE WEEKEND, I had a reply in my email. 3 days later, I had a new disk (uncracked, thank god!) Of coarse, by this time, I was so addicted to the demo that I had a nervous twitch every time I thought about that cracked CD! Even now that twitch comes back, but only when I'm stressed out.
...just thought my story would help dispell any doubts about customer support....
Re: Buy It?
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