Star Trek Mod Site (Problems)

[narf poit chez BOOM]

Sorry to hear that.

[Combat Wombat]

Ok well since Fyron hasn't responded as fast as I thought he would I believe he went with http://www.eniki.net/

[Atrocities]

They went from being a good host to some RUDE MOTHER [CENSORED]'s let me tell you.

YOU NEVER respond to a techniqal issue by telling your customer that they need to upgrade or be shut down. WTF???

[Combat Wombat]

You always seem to have the worst things happen to you AT.

[Fyron]

I didn't really want to vouch for a company that I have only been dealing with for 3 days...

[Atrocities]

Well one thing is for certain, OneWebHosting is definately NOT a company you can do business with and have faith in.

All they say now is that I must upgrade or face interuption.

Perhaps one of you can tell me what I am missing.
I am suppose to have 12 gb a month / yet they have limited my account to 9.8 gb a month and here is my traffic stats for the last year.

[Atrocities]

Well "Tony" called and told me that my site, a basic html no script site, is using up a tremendous amount of cpu and memorie resources and that I must upgrade my plan. I asked him to explain HOW a basic html site with images and a few downloads could POSSIBLY be using up resources as they described. He could not tell me. He even went through the site and and still could not tell me.

So now its a resource issue as opposed to a traffic issue. I prove that its not a traffic issue so they swap issues.

This is the SAME thing that Angel Fire did. Upgrade or we will shut you down. It is nothing more than extorsion.

[Fyron]

Are you sure that your site has not been hacked into and malicious programs uploaded to it? Check every folder for files you do not recognize...

[Atrocities]

I just got a new email:

This has nothing to do with your email about the error logs, your are being asked to upgrade your account because of your resource consumption which includes higher then normal cpu and memory ussage. We do want to keep you as a customer, but you have exceeded your current hosting plan and we will need you to upgrade your hosting plan. We will need to get this resolved within the next 24 hours.

I reviewed my plan and I cannot find any refernce to limits for the CPU or memory resources. Like I said its just simple plan old extortion!

[David E. Gervais]

Gee AT, they must be nuts, with the info you posted you obviously have proof that you have not been abusing their service. Did you send them these numbers? According to your post you need to go back 11 months to see any kind of infraction. (10.2 gb slightly over the 9.8 you should have with your account.) I think that someone has looked through the history of your account and it's probably an automatic thing where if you go over your limit more than x times then they can 'insist' that you upgrade. this does not look like a good situation. at the very least they should have contacted you a year ago to say "hey you went over your alloted space, please pay us a primium.. but to wait a full year before taking action, it seems that they are just randomly signaling you out. There is only one way to deal with this, do not talk to tech support, do not talk to the techie's director, ask to speak to the 'CEO/President' of the company. Be polite and ask that he help to resolve this issue. It seems to me that if they had 2 different 'Plan A's' then they are at fault for not properly diferenciating between the two plans. I believe that companies are required to be clear about such contracts. You have obviously not abused their service, and the fact that you want to come to an amicable solution is proof tof that. If they insist on being ******* then you have but two choices, abandon them and move on to a new host or take them to court. Finding a new host seems the lesser of two evils.

Anyway, I hope you manage to get this resolved.

Cheers!

EDIT: You made a post while I was writing this, so I'll add this tiny bit,.. They are obviously not good business people.