Support That Is Based Outside Of USA

El_Phil · #1 September 16th, 2005, 10:17 PM

Dell has been cutting it's tech support viciously for the last few years. You want cheap? Head to India. There you get computer science graduates working for tuppence ha-penny (thats a couple of cents) an hour and pleased for the wages.

You think data doesn't leak out of US phone centres? It does, but that isn't news. Bear in mind that news isn't what happens, it's what is repoted. There's a massive difference.

Slynky if you pay peanuts, you will get monkeys. Looking at the costs involved you can't pay western workers to do phone tech support. Unless you charge premium rates for tech support numbers, which you can't as you'll be torn apart in the media. What do you expect? You're buying a cheap system, so you get bad tech support.

Besides 99% of problems can be solved with a flow sheet, for those who's problems can't.... Well peanuts and monkeys. You haven't paid for decent tech support, why should you get it?

Atrocities · #2 September 17th, 2005, 12:16 AM

I don't mind people in India working and earning money, I do mind companies that are not up front about who is giving you tech support and that your call isn't going to a tech support person in the US, but in INDIA.

Seems professional and are professional are two very differant things. They can be polite on the phone, but in reality, they are most likely going to send me a part laced with anthrax and or they intend to tell their Arab buddies where I live so they can come cut my head off. (I guess I should not have mentioned the fact that I burned the Quron in protest to the Americans being murdered in its name.)

My bad. And for his part, he didn't even get mad. That takes talent and a certain degree of tolerance. Good for him. (I will be sleeping lightly from now on.)

Fyron · #3 September 17th, 2005, 12:26 AM

*takes away the sauce from AT*

narf poit chez BOOM · #4 September 17th, 2005, 01:33 AM

Alneyan · #5 September 17th, 2005, 06:42 AM

Quote:

El_Phil said:
Besides 99% of problems can be solved with a flow sheet, for those who's problems can't.... Well peanuts and monkeys. You haven't paid for decent tech support, why should you get it?

Then why not just discard the whole tech support, and put the flow sheet right on the website? So much cheaper, and if it doesn't work... who cares?

Sounds pretty much like your reasoning, when taken just one step further.

Captain Kwok · #6 September 17th, 2005, 08:12 AM

Umm, someone should let AT know that most people in India are Hindu, and definately not Arab. Aside from that, the other generalizations being made in this thread would seriously offend me if I were Indian.

Atrocities · #7 September 17th, 2005, 08:49 AM

Thanks CK, I already knew what you pointed out but just as many are muslim. As to offending the people of India by relating them to murderous raving lunitics who believe that it is their devine right to kill people in the name of God, well I do apologies. The converstation was taken out of context and I am fully to blame for that. In this conversation the comment was not one of hatred or anger. We were just talking.

Granted the tech support people I have talked to from India have ALL been bery polite people. Never the less I still do not feel confortable with sharing personal information with them and ask that Companies that do business with them TELL US. Thats all.

El_Phil · #8 September 17th, 2005, 09:52 AM

Quote:

Alneyan said:

Quote:

El_Phil said:
Besides 99% of problems can be solved with a flow sheet, for those who's problems can't.... Well peanuts and monkeys. You haven't paid for decent tech support, why should you get it?

Then why not just discard the whole tech support, and put the flow sheet right on the website? So much cheaper, and if it doesn't work... who cares?

Sounds pretty much like your reasoning, when taken just one step further.

Yep. That would be perfect, as I don't use tech support.

And hopefully some of the money saved might go into cheaper parts, not all of it of course. That would be too much to hope for.

Alneyan · #9 September 17th, 2005, 10:14 AM

Quote:

El_Phil said:
Yep. That would be perfect, as I don't use tech support.

And hopefully some of the money saved might go into cheaper parts, not all of it of course. That would be too much to hope for.

Call me the day you need tech support, or technicians, and don't get any, and we will talk about it again. I had no Internet access for a full month because of moronic tech support who failed to see there was a problem on their end, with things working again as soon as we switched ISPs (of course).

But hey, we are living in the best of all worlds, so why bother with any kind of tech support or assistance? Users should do everything on their own, with no kind of bell and whistles whatsoever. Have you seen how streamlined Windows installs are? Users really should run a command shell to install their OS, saving a lot of money for Microsoft, and said money should go into improving the system instead. That would be so great, but too much to hope for I guess.

Note: this post triggered the Sarcasm-o-meter test.

Renegade 13 · #10 September 17th, 2005, 10:02 PM

My truck (a 1995 Ford F-150) has metal bumpers, body, everything. But as far as I know, cars are being made of plastic more and more, as are the newer trucks.

Personally, I'd much rather be driving some 1970's-1980's car than a newer car. Why? The metal content. Sure, the plastic car and the metallic car may have similar strengths, etc. But everyone's failed to take into account a very important aspect; inertia. In a heavier vehicle, you will stand a much better chance of survival in the event of a collision with another vehicle, simply due to inertia.