SFI still has a lot to learn about keeping customers happy. They would be wise to read from the book of Shrapnel on customer service and satisfaction.
However SFI has been very kind and willing to improve so I am sure if they knew there was a problem they would address it.
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Creator of the Star Trek Mod - AST Mod - 78 Ship Sets - Conquest Mod - Atrocities Star Wars Mod - Galaxy Reborn Mod - and Subterfuge Mod.