International ordering SE IV Gold - question

[geoschmo]

Ok, I hope this clears up your questions. (Whether or not you like the answer is another matter entirely. )

There is no way to get a discount at the time of purchase of SEIV Gold. In fact at purchase it doesn't ask you if you own a previous Version of SEIV. You pay your jack and wait for the box.

When it arrives you eagerly tear open the box and find, 1. A CD, 2. A manual, 3. A rebate form.

Fill out the rebate form and mail it to shrapnel, along with a piece of your old SEIV CD, or the whole CD if you can't bear to break it.

As far as what forms the rebate can take. Quote from Tim Brooks, aka "The MAN". He has not contradicted this in any later Posts as far as I can tell, so it still stands.

quote:

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PLEASE READ:

At this point it looks like we will do the following:

Send us the CD or a piece thereof that includes the Shrapnel Games logo, and include the rebate form that comes with the GOLD Version. On the form will be three choices (you must select one):

1. $15.00 Check
2. $15.00 Store Credit
3. $12.00 Credit to your charge card.

We also, if space allows, will include the original Version of SEIV on the GOLD CD.

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The point is the rebate comes after you buy and receive the Gold Version, not before.

Geoschmo

P.S. The reason for the 3 dollar difference in option 3 was not some evil plan to buy Tim a new Lexus. It's simply because that is what the credit card company charges Shrapnel for a transaction. That option (Credit to charge card) was not originally going to be offered. They decided to include it as a show of good customer service because of the issues raised by a very few people in this forum.

[ 14 January 2002: Message edited by: geoschmo ]

[Husky65]

So we spend about $100 AUD (a new release game in Aust sells for around $80.00)to get the game and then pay around $20 AUD (CD postage and cheque clearance fees) to get the rebate at some unspecified time.

I hope SE4G goes well, but I just can't justify the stuffing around and the extra cost when MOO3 is just around the corner and costs less.

It might be different if I could mail in my order with a piece of my CD and get the rebate taken off the actual sale price.

[ghoti221]

quote:

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They decided to include it as a show of good customer service because of the issues raised by a very few people in this forum.

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Thanks to Shrapnel for trying to address the problems, but, in the end, it's very expensive for somebody outside the US to buy from Shrapnel Games. I know it's not their fault, but, it doesn't change the reality. That's all there is to it.

Every one of us from outside the US has to make our own decision whether or not we're willing to pay the price for SEIV Gold. Some will buy it, some will not. *shrug*

[CW]

I bit the bullet and ordered SEIVG yesterday, and the shipping cost was US$18! That's almost as expensive as the game itself after taking the rebate!

To be truely honest, I find shipping a game with expensive services like Federal Express an overkill and a waste of money. I never have an urgent need for a game and regular air mail or even surface post is perfectly fine at a greatly reduced cost.

[Puke]

i wanted to order SEIV-G and BCT-C (which every wargamer on this board should order, because it is such a cool looking game.. just try the demo!) but i could not bring myself to do it until i know that PBW is back Online. I will definitly get BCT-C (their 'arena' service is supposed to be running), but as for gold, it all rests on PBW.

[Richard]

Actually the fedex is not about speed but tracking and reliability. We found Post and UPS to be lacking in both areas. We lost a LOT of money on our older games from re-shipping lost games.

[tesco samoa]

To be truely honest, I find shipping a game with expensive services like Federal Express an overkill and a waste of money. I never have an urgent need for a game and regular air mail or even surface post is perfectly fine at a greatly reduced cost.

I agree with 100%

I would like to see some different options.

bulk mail 4th class etc....


30 CDN dollars for shipping was a little to expensive, paid it anyway.