Not sure how to fix this (bug or otherwise)

[Edi]

Ewierl said:
Do also note that there are people among us (ie, myself) who bought their copy straight from Shrapnel yet still have this problem. There's a lot of jumping to conclusions, "If you have this problem you must have a pirated version, therefore..." that always crops up in this discussion.

As Gandalf said, this case was pretty straightforward. We had his own words and the site in question and we had that checked out just to be certain.

On a more general note to everyone:

I have noticed that there have been instances of people jumping to conclusions, which they should not do. Everyone should be given the benefit of the doubt and assumed to be innocent until proven guilty. That said, healthy suspicions are not wrong. Just don't accuse anyone unless you have actual evidence of piracy. If in doubt, contact a moderator first and let them sort it out.