Not sure how to fix this (bug or otherwise)

[Annette]

Ewierl said:
Do also note that there are people among us (ie, myself) who bought their copy straight from Shrapnel yet still have this problem. There's a lot of jumping to conclusions, "If you have this problem you must have a pirated version, therefore..." that always crops up in this discussion.

Have you entered a customer support request for technical support?

[Ewierl]

Aha, thanks for the useful advice

I've reset the key, if it crops up again I'll submit a tech support request.