Customer relations

spillblood · #1 March 25th, 2011, 04:29 AM

Yeah, we are simply waiting for the problems to be fixed since the last patch in December, 2010. We have pointed out all the problems, here in the forum and by E-Mails to Aaron, to the customer support etc. The problem is, we simply don't get any hints that the game is fixed, there's no reports about possible progress. But Shrapnel advertises the game as if nothing were wrong with it. Just play it yourself and you'll notice that it's not really finished, has abysmal AI, TCP/IP LAN doesn't work etc. (and various other bugs, imbalanced etc.) I think it's the worst game in Shrapnel's program at the moment, and they sell it like it's completely flawless.

spillblood · #2 March 25th, 2011, 04:33 AM

You simply must realize it could be potentially harmful for your company to sell a game in this state. If you want your Shrapnel to be known for high quality, simply lower the price, point at the errors on the product page, etc. All the reviewers who gave this game good reviews simply haven't played it enough to realize its errors, I think.

spillblood · #3 March 25th, 2011, 04:36 AM

See, I'm terribly disappointed at this game since I have payed the full price of 29,95 $ and I simply expect more quality for that price. Malfador simply NEEDS to get the updates on!

spillblood · #4 March 25th, 2011, 04:38 AM

It's not simply bugs, the game isn't fun anymore after a few games in Single Player, because there's no real challenge involved, and there's not enough variability. You can easily defeat the AI in each game. I never lost a single game since it doesn't really put up a fight.

spillblood · #5 March 25th, 2011, 04:45 AM

Why don't you people at Shrapnel just ask Aaron what he's doing at the moment, whether he's aware of the bugs and errors we have pointed out, and when we can roughly expect the next patch? Then he doesn't have to post himself in the forums. Just give us some REAL information!