Great game, HORRIBLE ordering system

[Annette]

StGabe said:

If you are worried about liability you can either go to an "unlock" system or you can give me a text blurb telling me my options and advising me to create a backup.

As said in the other thread you started on this topic, StGabe, we appreciate your feedback. Please note that when viewing a product page at our online store, next to the "buy now" button is a "more info" button (and we do hope our customers will take the time to read all the information we supply prior to making a purchase from us). On the "more info" page for the downloadable version of Weird Worlds is this:

[quote]
Notes
Important: This game is delivered as an .ISO disk image file. You must have access to CD burning software that will allow you to create a CD from the image file.

This product is also available in a safe box version. Click here for physical version. [/i]

[StGabe]

My last word on this, I promise.

It all makes sense to YOU. I'm telling you it doesn't to ME, your customer. Obviously you think an .ISO file is intuitive. I don't -- it was a pain. And it is jarring with every other customer experience I've had with other online game sellers. You think that a disclaimer about the .ISO is there in an obviously readable format. I'm telling you that, even though I was rather concerned about what I was getting, I missed it (and if you'll read my account of how I bought the game you'll note that going from the Weird Worlds page to your catalog skips right by the "more info" button that you mention, I never had that option).

I make games for a living if it matters. And I work with professional designers to create our UI's. And I know that I often make things that make good sense to ME. But then I go and talk to other people and find out that all sorts of stuff that made sense to me doesn't to them. I can either think that they are stupid -- or I can realize that designing good interfaces requires understanding more than my own ways of doing things.

[Richard]

Thanks for your input but it looks like this has run it's course and I'll let you have the last work and lock this.