DOUBLE STANDARD!

[Marty Ward]

Psycho,
From a business standpoint Richard made the correct decision. That's what this incident should be viewed as, a business decision. It may have taken place in the wrong location but in fact K had a problem with the product and Richard handled it.
As far as requesting changes, feedback, etc from designers and not receiving a response, I think it amazing that MM has provided such suport in the past the this is considered a fault. I have never received a response directly from a game designer on any question I have ever asked of any company. That Aaron would even bother answering shows the level of commitment MM has to their customers, good ones and bad ones.
So don't feel like K got special treatment, he got the treatment he was entitled to from a class company.