Dell is avoiding the mistake that Gateway made. Gateway service was located at their HQ in S. Dakota and the people were friendly and knowledgeable people who spoke in an understandable English. Gateway lost their #1 standing when people complained about their service taking to long to get to. Well now you can call and get service right away! There, people asked for it and they GOT IT!!!
Be careful of what you ask for. You may get it!
I did not have to call Gateway very often, but when I did they took good care of me in a timely fashion (usually within 15 mins.). I understood everything they told me and they understood my problems without using flow charts.
Edit in red.
Re: Support That Is Based Outside Of USA
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