For those of us that are computer illiterate

[Gryphin]

SJ,
Well said. I do desktop support for about 100 people. It is good to see another support person who does not deride the Users. When I supported MS, (don't hate me), many of the techs did it on a regular basis in subtle back handed ways. It was nothing you could point at since the tone infection was polite. Later in the "real world" I found they continued to do so.
I'd work for you anyday.