Help with customer service.

[Rich]

Just discovered this forum and thought I'd try it.

A few weeks ago I submitted a customer service request. It was ignored. A couple weeks ago I submitted a follow-up. It was ignored. A few days ago I posted on the ATF forum. Patrick Proctor saw the post and said he would forward it to SG asap. I never heard anything. I tried to send a pm to Tim Brooks. I never heard back, it looked like it was never sent. Then I tried Annette. Same thing. There seems to be no way of contacting SG people. So I posted again on the ATF forum this morning asking for help. Then I saw this forum so I'm trying here.

My original customer service request is 2967. Follow-up is 2980. Both were started and that's as far as they went. All of my correspondence has been polite and non-demanding.

I would greatly appreciate it if someone at SG would help with this. It's been very frustrating trying to get a question answered.

The whole problem is with ATF. I bought the hard copy several years ago. Played it for a while and then put it aside. With moving and stuff it's been lost. So I was wondering if I could just download a copy. Since I actually paid for the game and a download costs the company nothing, I thought I probably should be able to. But it's been quite a while and really didn't know.

I never thought it would be so difficult to get an answer to a simple question. Somebody please help.