Customer relations - part 2

[Mike_T]

Annette, why have you closed the previous thread on this subject without dealing with the customer relations issues raised?

You have pretended that the thread was just about about bugs and fixes, and have now attempted to stifle discussion on the subject of how Shrapnel has treated customers and potential customers in relation to this game. You are responsible for launching a product that doesn't work properly, and now you expect your customers to be responsible for telling you what the problems are! Do you not accept any responsibility yourself? It's your product, not the customers.

No business can be successful in the long term if it treats its customers like this. Correct me if I've missed it, but I don't think you've even apologised.