Gamers Front problem - Options?

[Manuk]

We usually do not consider shipments as lost until there has been a significant delay (4 weeks or more), especially during the holiday season. At this point we would assume there has been a delay in your local customs office. Is there any way for you to contact them to see if the package is there?

I don´t think that if I pay for a game that´s suppose to be sent at destination (my home) I have to retrieve it form customs.

Delays by customs are not uncommon and are completely out of our control. There is not a tracking service available on the shipment nor a guaranteed delivery date, so there is no way for us to know with certainty. We can only ask for your patience as our experience has been that such delays only rarely turn into lost shipments.

[Hullu]

Well, they can't really affect the shipment. It looks like you've ran into some bad luck. Hopefully it'll work out.

[NTJedi]

Manuk said:
I don´t think that if I pay for a game that´s suppose to be sent at destination (my home) I have to retrieve it form customs.

I agree... but that's not the fault of shrapnel games. If your governments custom policies are preventing delivery of the item then that's where you'd complain.

[Manuk]

They said they "assume" it was a problem in customs and they ask me to solve the issue.
They don´t even care to ask the USPS air mail to know if it was delivered or not. I don´t even have the sent number or any data of the delivery to start with.
They don´t have a "tracking service". They would wait to see if 4 weeks have passed and then if the package didn´t arrive they will send it again ( a new copy of course ).

That leave me with maybe 4 more weeks of waiting. (if didn´t arrive the first time why would it arrive this one????).
And the only way to them to know ( apparently ) is when I say "I got the package".

If I knew this one from before I´m not sure I would buy it despite I like this game a lot.

[alexti]

I'd try to call your local post office and ask what are typical custom clearance times now. Here, in Canada, they can usually tell if it's a week, two or five. At least it'll give you some idea what to expect.

[Folket]

My copy got stucked in customs for over two weeks.

[Manuk]

Surprise! shipment is lost.
Now they say they will resend. What I asked them is what happened to the first one.

[Strages Sanctus]

I lived in Buenos Aires too long ago and during very troubled times for my experiences to be applicable but I hope you get your game soon.