Re: loading a downloaded image

zovs66 · #1 July 26th, 2018, 08:13 AM

Trying an experiment, loading a downloaded image instead of using OneDrive. This is from a scenario I am working on called Paw of the Tiger (an old ASL/SL scenario I am almost done converting).

Nope that did not work either, even if I resize an image it got bigger! There must be an easier way to load images. I saved the screenshot as a png and downloaded it, but even at 1 meg it's too big for this forum. When I resized the image (tried 75% and 50%) the image got even bigger!

It seems I can only post an image from the insert image button in the advanced editor and when I do that it wants a url. So I just pasted in my OneDrive url for the screen shots I made.

Don't understand why those don't display here?

In OneDrive I just click share to generate the permalink.

Here is the insert image function:

And here is the insert link function:
https://1drv.ms/u/s!AiSjv0_WD-X35xnlwARPdMaJYOVJ

As you can see the insert image function does not work for me. No idea why.

Also I can't contact 'tech' support here, when I try to login it says my password is incorrect. Which is plain wrong since I am obviously logged into this forum with the same credentials and would not be able to post!

So Customer support is also broken for me.

DRG · #2 July 26th, 2018, 08:49 AM

I moved this becasue where you originally posted it was off topic...now it's it's own topic.

Image size restrictions are an issue for me at times as well. With PNG's I have found if you convert them to a palette with only the essential colours used they can sometimes fit but not in the case of that one you posted to onedrive. The ones Aeraaa posts for his AAR's are WAY bigger than the 73.2 KB that Shrapnel reports as being the max size for a PNG yet they are being displayed. I am told that should not be happening.....yet it is

and that link you posted https://onedrive.live.com/?authkey=%...%21265&o=OneUp

works for me. I can see the image

I have referred your problem with contacting customer service directly to Shrapnel. I have no answer for that, it will need to come from Shrapnel

zovs66 · #3 July 26th, 2018, 10:09 AM

Thanks Don, really appreciate it.

Tim Brooks · #4 July 26th, 2018, 10:38 AM

Please contact customer support. There are about 100 reasons you are experiencing problems, where no one else is. Customer support: https://www.gamersfront.com/store/support.php

zovs66 · #5 July 26th, 2018, 11:02 AM

Yeah tried that (customer support page) and when I put in my username zovs66 and password it says "Password is incorrect" and yet here I am posting on the forum.

The Insert Image does not work, only the Insert Link.

DRG · #6 July 26th, 2018, 11:21 AM

Don..... the insert image doesn't work for you for that screenshot becasue the image is too big...... the max size for as PNG is ( theoretically... ) 73.2 KB.......that image in the link is 437 kb..so nearly 6x too large and that is why you cannot put it in as an image to the post. How others have posted larger ones is a mystery

zovs66 · #7 July 26th, 2018, 11:26 AM

Don, thanks gotcha on its too large, still mystifies me how others can post images (downloaded) in their posts, I did try to scale or resize it down.

Tim, I don't understand why I can login to the forums to post and yet can't use the customer support for help? Same username and password gets me in here, but not the support site.

DRG · #8 July 26th, 2018, 11:31 AM

Quote:

Originally Posted by zovs66

Don, thanks gotcha on its too large, still mystifies me how others can post images (downloaded) in their posts, I did try to scale or resize it down.

You are not alone..... one method I use but won't work for your image as it's still too large is to convert the image to a 256 colour image ( I use Paint Shop Pro 7.01 for everything I do )is " set palette transparency...... that reduces the image to 256 colours....you could use the game palette as well and that will reduce the size of the file sometimes by half

Quote:

Originally Posted by zovs66

Tim, I don't understand why I can login to the forums to post and yet can't use the customer support for help? Same username and password gets me in here, but not the support site.

Classic Catch 22...you cannot contact customer support but you need to contact customer support to get customer support but you cannot contact customer support

Tim Brooks · #9 July 26th, 2018, 12:36 PM

Your forum information does not work at the customer support site. It is a totally different website. You must register to use customer support. If you registered when you ordered your game(s) that registration info will work. Forums uses totally different database.

zovs66 · #10 July 26th, 2018, 01:37 PM

Well I purchased both games (MBT & WW2) a long while back (dos days?) and had a different email account at the time and no longer have access to it.

So not sure what to do now?