PBW Down? - Back up! - Page 13

Slynky · #**121** August 7th, 2003, 05:13 PM

Quote:

Originally posted by geoschmo:
Yeah, the regular phone tech came out and said he has the problem narrowed down to a cable that is under ground somewhere and he has to have the people that fix the underground cables get on it. It might get done tonight yet he said, or maybe tomorrow morning. But you know how that goes.

Geoschmo

I've got that sinking feeling again. Starting to seem like you just won't have DSL any longer.

mottlee · #**122** August 7th, 2003, 06:22 PM

That or IF they have to replace the line..lets see....a week min....oops its the PHONE Co..are you ther only one with the problem??? they MAY fix it

geoschmo · #**123** August 7th, 2003, 06:50 PM

Quote:

Originally posted by Slynky:
I've got that sinking feeling again. Starting to seem like you just won't have DSL any longer.

Unless they moved the CO or my house when noone ws looking there is no reason for feeling that bad about it.

They did come out this morning again, but couldn't get it working yet. They will be back...

Groggy · #**124** August 7th, 2003, 07:54 PM

Quote:

Originally posted by geoschmo:
The problem being the fault is in the phone line. Since my voice service works fine I fully expect the phone company to blow me off if I ask for a credit. The DSL service runs over the same line, but is with a different copmpany.

I'm not sure if someone already answered this, but it's my understanding that there are four copper wires leading from the street to your house: two are used for the phone, and the other two are used for DSL among other things. I wonder if the problem you're having is in the pair of copper wires being used for DSL. That would explain why your voice service still works but DSL doesn't over the same cable.

Quote:

Originally posted by geoschmo:
Oh, and don't worry about the first level phone support person. I work in customer support myself so I know how it is. Truth be told I'll probably take it like the sheep that I am and then come in here and brag to you all about ripping the guy a new one. Remember the impound lot scene from "Liar Liar"?
Geoschmo

Well that certainly explains your valuable help and exemplary behavior on the forums regardless of the attitudes of various posters you've dealt with here

Slynky · #**125** August 7th, 2003, 07:57 PM

Quote:

Originally posted by geoschmo:

quote:
Originally posted by Slynky:
I've got that sinking feeling again. Starting to seem like you just won't have DSL any longer.

Unless they moved the CO or my house when noone ws looking there is no reason for feeling that bad about it.

They did come out this morning again, but couldn't get it working yet. They will be back...

If they show up with heavy trenching equipment, between 5 and 10 guys, and various unidentifiable powertools, I suggest you not let them on your property...if you need justification, just tell them you watched "The Money Pit" movie and you can't take the chance

.

mottlee · #**126** August 7th, 2003, 08:00 PM

Ha! they can do it from 3 doors down and you will not know they were there other that little dots on your lawn (used to do that sort of work along with more)

Geckomlis · #**127** August 7th, 2003, 08:57 PM

Quote:

Originally posted by Groggy:

quote:
Originally posted by geoschmo:
The problem being the fault is in the phone line. Since my voice service works fine I fully expect the phone company to blow me off if I ask for a credit. The DSL service runs over the same line, but is with a different copmpany.

I'm not sure if someone already answered this, but it's my understanding that there are four copper wires leading from the street to your house: two are used for the phone, and the other two are used for DSL among other things. I wonder if the problem you're having is in the pair of copper wires being used for DSL. That would explain why your voice service still works but DSL doesn't over the same cable.

There are two pairs of wires leading from the street to your house. Voice telephony and DSL services both run over all four wires - they are modulated not to interfere with each other.

geoschmo · #**128** August 7th, 2003, 11:09 PM

Well, here we go. This situation is starting to piss me off. The phone co tech, strike that the SECOND phone co tech came out today, snuck around the neighborhood, never knocked or rang the bell, and left. Closed the ticket and didn't fix anything.

I called the phone co and raised hell and they are sending someone out tommorow. F'ing phone company.

Slynky · #**129** August 7th, 2003, 11:51 PM

Unbelievable!

Katchoo · #**130** August 8th, 2003, 12:31 AM

Quote:

Originally posted by geoschmo:
Well, here we go. This situation is starting to piss me off. The phone co tech, strike that the SECOND phone co tech came out today, snuck around the neighborhood, never knocked or rang the bell, and left. Closed the ticket and didn't fix anything.

I called the phone co and raised hell and they are sending someone out tommorow. F'ing phone company.

Sounds like my prophetic cloud of doom is comming true

Just keep writing down the names of people you talk to, especially the name of this 2nd tech who knocked off work early (god bless union labour). They have to give you either his name, or employee id number if you request it.

On the upside your claim for monetary damages just took a turn for the better. The phone company can't refuse a compensation credit (on top of your outage credit) now that one of their employee's screwed up royally. If someone stupidly tries to refuse, then keep going up the food chain. First Level reps generally are given a set amount of money that they're allowed to give on every call without having to get any kind of permission or approval from a Supervisor ($25 to $50 depending on the company). If they wanna be cheap, reiterate everything that's happended to that point. If they still wanna be cheap, talk to a Supervisor (who usually can give more money).

*ka-ching*