PBW Down? - Back up!

[Jack Simth]

Originally posted by ghrowl:
UHM, YEAH i'm female as well.. one of the FEW, VERY FEW that play games such as these..

I can't believe it's been down for so long, and why can't I upload my own avatar in this god-forsaken forum? =(

To upload your own avatar:

1) Get it as a file in a format the board will accept
2) Go to one of the threads in the New Scenerio/Mod Forum (any one will do)
3) Start (but do not finish) a post in the chosen thread
4) Select the "Upload File Form" option from the post reply dialog (on the left, under "Message:")
5) Type in the address (on your machine) or use the browse button to select the picture
6) Click upload, and wait for it to finish
7) Copy the text the dialog spits back onto the clipboard
8) Back out of the post, and view your profile ("My Profile" in the upper-right hand corner of the screen)
9) Select "View/Update Profile" (Upper left hand corner of the screen)
10) Select "Select a different Avatar Image" (middle of profile, next to your current avatar)
11) Paste the stuff from the clipboard into the "Use Custom URL" box (bottom of the dialog); do not click "Set URL" yet
12) Remove the "" and "" (including the "]" and "[/url]")
13) Select "Set URL"
14) Select "Select This Avatar"
15) Select "Update Profile"

That is probably much more verbose than you need; sorry for spending your time on the stuff you already know, but I don't really have any way to judge what that is.

[narf poit chez BOOM]

hi, welcome to the forums. the fading scream you hear is your sanity deciding it needs a vacation. hawaii maybe.

i'm one of the forums crazy people. i suppose it says something that there's forums where i'd be the crazy person.

[General Woundwort]

A woman... a woman on the SEIV Boards...

GREAT! It'll be fun! Force all you guys to start cleaning up your act (but judging by DavidG's reaction, maybe not ).

Welcome to the Boards.

[EDIT - P.S. if you're going to stick around awile, and you are looking for an avatar, look here first. I'll bump the thread for this collection ("House of 1001+ Avatars") as well.]

[ August 14, 2003, 09:49: Message edited by: General Woundwort ]

[eorg]

Originally posted by Thermodyne:
Should I call FedEx?

geo i propose you answer 'yes' to this question :-P

[Slynky]

Originally posted by Slynky:
I could be wrong (like that's not happened!) but I think the days of DSL for Geo are over. Into the 8th day with, apparently, no one giving a crap that it isn't working. Phone company thinking, "So? What's one rented DSL line worth compared to repair?"

Why do I keep coming back to this thought? IS it because I'm pessimistic? Cynical? Tomorrow at 10:00 am, it will be exactly 2 weeks! This is unbelievable!

[Atrocities]

Originally posted by Slynky:

quote:

---

Originally posted by Slynky:
I could be wrong (like that's not happened!) but I think the days of DSL for Geo are over. Into the 8th day with, apparently, no one giving a crap that it isn't working. Phone company thinking, "So? What's one rented DSL line worth compared to repair?"

Why do I keep coming back to this thought? IS it because I'm pessimistic? Cynical? Tomorrow at 10:00 am, it will be exactly 2 weeks! This is unbelievable!

---

www.getdway.com Satellite Internet $500 to install and $60 a month, or $100 intsall and $100 a month for 1 year.

Geo if they continue to not figure out the problem, and it is not on your end, then you might have no alternative but to seek satisfaction through your states attnery Generals office. At least recover the cost of your down time.

[eorg]

Originally posted by Slynky:

quote:

---

Originally posted by Slynky:
I could be wrong (like that's not happened!) but I think the days of DSL for Geo are over. Into the 8th day with, apparently, no one giving a crap that it isn't working. Phone company thinking, "So? What's one rented DSL line worth compared to repair?"

Why do I keep coming back to this thought? IS it because I'm pessimistic? Cynical? Tomorrow at 10:00 am, it will be exactly 2 weeks! This is unbelievable!

---

no i think you just want your butt kicked faster :-P

p.s. this is k.o.t.h.

[geoschmo]

Slynky,

All I can say is I have a contract with them and so they better fix it. I understand DSL get's a bad rep becuase it's not available in every area and sometimes is hard to get setup and running. But once it's up and running for over a year there is no excuse for the service going out. They can't exactly shrug their shoulders and walk away like they can with a new customer.

That being said, Geoschmo is starting to get impatient...

I received a nice email today from the DSL people..

>
> Thank you for contacting Customer Care.
>
> We have received your e-mail your connectivity
> issue. We deeply apologize for the frustration and
> inconvenience you are experiencing with your
> connection. By reviewing your service ticket, there
> will be an update at the close of business day(14th)
> form your local carrier. You can check back via
> email/phone for further updates Thank you.
>
> If there is anything further that we can assist you
> with, please feel free to reply to this e-mail or
> contact our Customer Care Department
>
> Thank you,
>
> Perry


My response to him...


Perry,

A phone Company tech came to my house this morning around 9:30. He did a continuity and a load test and said that it passed both of those all the way back to the CO but that there is still no DSL signal coming through the line. Is there something else in the system that could be the problem that the phone company is responsible for? Has the DSLAM been checked properly to make sure it is putting out the required signals? So far I have had 2 visits from phone company techs and two visits from your techs to my house in the 14 days that my DSL has been down and they have not found the problem.

Most of my frustration has been due to what I feel are conflicting updates coming from your support and a lack of proactive updates. When your tech came out yesterday morning, she said she needed to check something at the CO and then I never heard from her again. I called support four hours later yesterday afternoon they said she had checked the CO and the signal there was good and that she had to have the connections between my house and the CO checked.

When I called Last night around midnight for an update they said someone had found a problem at the CO and that the phone company would have to fix some connections there. The next morning a phone company tech showed up at my house and started tracing signals from my end again. I was not expecting that and it didn't make sense to me considering what I had been told 9 hours earlier by your help desk.

Do you have any idea where the signal is being lost even? The impression I get is that you all are passing the ticket around between the various levels of support and the field at your company and the phone company's field personel and no one is working together to resolve the problem.

I work in IT support myself, so I understand that not everyone is trained in every area of a complex system such as this. But when a persistent problem of indeterminate origin such as this occurs with our customers one of us will take ownership of the problem and coordinate efforts with the various technical specialty Groups until it is resolved. Perhaps this would be something someone at your company could do and get this issue resolved for me.

It just doesn't seem right that I have now been without DSL service for 14 days. Not to mention the fact that I just received my monthly bill including an extra 30 dollars for excess dialup usage. Dialup usage that has been caused by the outage of my service that I am also paying for and not receiving. I understand that your billing cycles are independent of service issues, and that once the issue is resolved and the ticket closed I can speak with the billing department about a credit, and I intend to do exactly that. But I'll be honest with you it leaves a bad taste in my mouth.

The year and a half prior to this problem arose have been relatively trouble free. Because of this I am still willing to cut you some slack while you try and get this resolved. But my patience is wearing thin and the good grace you have earned in my time as a customer is starting to be used up.



[ August 14, 2003, 18:54: Message edited by: geoschmo ]

[Slynky]

Well, you say cable is not an option because of a changing IP address. But our cable company offers a commercial account (which I assume is for a server to be connected to), so they must be able to hand out a static IP address. Of course, you're using a consumer account for this server so no telling how much more a commercial cable account would cost.

Ugh...talk about going postal! You should be just about ready to give new meaning to the accronym, DSLM (for the ininitiated, pronounced, "D-slam").

Oh well, keep us updated and vent your frustration here.

[Slynky]

Originally posted by georgig:

no i think you just want your butt kicked faster :-P

p.s. this is k.o.t.h.[/QB]

Hey, I'd even play against Asmala now!