Fed Up

[Skirmisher]

I think the most amazing thing is this.

Everybody basically agree's the game isn't finished and is a failure.

Yet it's still being sold.

[ScottWAR]

Originally Posted by Skirmisher

I think the most amazing thing is this.

Everybody basically agree's the game isn't finished and is a failure.

Yet it's still being sold.

Yep. And dont forget the developer has basically said he isnt going to do any more patches....... because "there is no demand for it",....well duh,..... is it surprising there is no demand for a game thats so unfinished?
And what about the suckers,...er um customers, that have already paid for the game? I guess the money we spent just isnt as important now that he and Shrapnel has it.....

[ScottWAR]

Ok,... 24 hours until I file a complaint.

Shrapnel has had 7 days to respond to this and hasnt. I think thats more than enough proof that shrapnel just doesnt care about their customers or the quality of their games. I will make sure I put it the complaint about the repeated,..prolonged silence from them regarding the sad shape this game is in, even while every single person on the forums is upset.

Has anyone noticed there isnt even one single deluded fanboy defending this game. I think THAT says more than anything. I have never saw a game that didnt have at least one fanboy claiming it was great no mattter what. When 100 % of the people talking about your game are saying its horribly unfinished,...you should listen.

I think I am also going to pass this info, and a link to the forums on to a few gaming media/news sites so they can see for themselves just how bad the game is and how silent shrapnel and Malfador have been. Hopefully they will put out an article to let everyone know just how badly Aaron, Malfador Machinations, and Shrapnel have decided to ignore their customers and their responsibilities. Maybe when they see enough sales being lost across the board becasue they loise the trust of the community they will wake up and relize its not wise to screw over your customers.

[spillblood]

Wanna notify you, I've written another mail to Aaron today, and I've notified S.R. Krol and Tim Brooks, to get them to give a statement here. If they don't that's simply another sign that they don't care, and that we should do something against them.
To the idea of posting info about the game: Do that, I've already done that in some forums of other Indie strategy games I own (warned them of the bad quality of the game), because I've accidentally praised the game when I first got it (but it was good at first, until I noticed the flaws and AI bugs). That was last year, in October or November, I think. Please tell them of the lack of support etc, I've not done that yet (only about the bad AI etc., and that was before the 1.09 patch, when it was absolutely ****ty, but it's still very bad).
I've just replied to my old posts in other forums from last year praising the game and changed them into warnings.

[Mike_T]

Originally Posted by ScottWAR

Ok,... 24 hours until I file a complaint.

Shrapnel has had 7 days to respond to this and hasnt. I think thats more than enough proof that shrapnel just doesnt care about their customers or the quality of their games. I will make sure I put it the complaint about the repeated,..prolonged silence from them regarding the sad shape this game is in, even while every single person on the forums is upset.

Has anyone noticed there isnt even one single deluded fanboy defending this game. I think THAT says more than anything. I have never saw a game that didnt have at least one fanboy claiming it was great no mattter what. When 100 % of the people talking about your game are saying its horribly unfinished,...you should listen.

I think I am also going to pass this info, and a link to the forums on to a few gaming media/news sites so they can see for themselves just how bad the game is and how silent shrapnel and Malfador have been. Hopefully they will put out an article to let everyone know just how badly Aaron, Malfador Machinations, and Shrapnel have decided to ignore their customers and their responsibilities. Maybe when they see enough sales being lost across the board becasue they loise the trust of the community they will wake up and relize its not wise to screw over your customers.

Best of luck with your complaints. In my experience in business (more years than I care to admit to!) a company that refuses to deal with customers' complaints is a company with problems.

[ScottWAR]

Maybe we will get some responce. Even if its an acknowledgment that the game is dead development wise.

I would like to get a refund if thats the case, becasue the game still is not even close to being considered a finished,..or even finished enough product.

But at this point just some kind of response period would be nice.

I'm not really surprised though. I have filed two complaints with the FTC,...and when I threatened that action I was met with the exact same response......silence. After I filed the complaints though the silence ended in both cases. Its just a shame thats the length you have to go to in order to get a company to not ignore their customers. I really thought Shrapnel and Malfador was better than this.

[ScottWAR]

Originally Posted by Mike_T

Best of luck with your complaints. In my experience in business (more years than I care to admit to!) a company that refuses to deal with customers' complaints is a company with problems.

Yeah,....I am going to try and get a refund. I know the reasoning Shrapnel is going to use to deny that,...and sadly the FTC will most likley let them get away with it,....but as I said in my post above,...it will get them to at least say something about the future of the game.

[ScottWAR]

Here is another method of contact for those who would prefer it.

The FTC:Consumer Response Center- 1-877-382-4357

Just in case you would rather call than e-mail.

[S.R. Krol]

Just wanted to chime in here and state that we have not heard of any concrete dates for another patch, or if another patch is even coming, so there has been nothing to really say.

[ScottWAR]

Thank you for responding. I will make sure that I add in my complaint that Shrapnel responded. If the game is abandoned by Malfador in this condition I would suggest that Shrapnel decline publishing any further games from them,...since it will only hurt the reputation of Shrapnel even further.

I understand that 'low demand' means low sales, and that Malfador doesnt want to invest any more time in this game,....but since this game isnt finished by any stretch of the imagination, consider finishing it first. If you are going to be so quick to abandon a game,...at least get it somewhat finished before releasing it as a finished product.