Server Down?

NightStalker · #1 September 30th, 2005, 04:51 PM

Hiro, i seem to be encountering the same error i was getting during testing, i try to login to the lobby, and i get an error saying either the server is down or theres a problem with my internet connection, which i know there isnt.

Sammas · #2 September 30th, 2005, 06:04 PM

Hmm, it does look to be down.. I hope I still got my XP for the game just played.. :/

EDIT: ah, seems to be ok now.

Sammas · #3 September 30th, 2005, 06:10 PM

But I didn't get me XP (8), aagh! Wombat should have gone up by 4, also.

Hiro_Antagonist · #4 September 30th, 2005, 07:16 PM

I'm sorry you guys didn't get your xp, but if the server crashed before it had a chance to report it, it might end up being a casualty of it.

We're removing the restricted-race-by-level feature with the v1.10 patch, so the XP loss shouldn't actually affect you too much.

Andre and I will look at the server logs and try to patch the problem ASAP. The nice things about server problems is that they should be server-fixes only, requiring no client patch.

-Hiro_Antagonist

Hiro_Antagonist · #5 September 30th, 2005, 09:08 PM

@Sammas/CombatWombat: From what I can tell, the server crashed right at the end of your 2nd game, when CombatWombat presumably logged off. Did either of you see any strange behavior at the end of that game, or did you do anything out of the ordinary? CombatWombat: How did you leave the game? Did you press the red X? Did you concede? We were able to look at the logs and norrow it down a bit, but we weren't able to get a crash report from the servers and the logs we have only tell us so much.

I'm in the process now of adding some new server debugging mechanisms to help us.

@Nightstalker: Have you ever been able to successfully connect? I'm not sure we were able to figure out your problem before, because there's not much data to go on. (All we knew is that you couldn't connect...)

That said, there *was* a server crash around the time you posted (within 15 minutes), so that may have been it.

-Hiro_Antagonist

Sammas · #6 September 30th, 2005, 09:42 PM

Just said Wombat disconnected in game, waiting 2 minutes for reconnect. Timed out and it went to the end game screen. Then when I clicked continue, it couldn't connect to the lobby.

Hiro_Antagonist · #7 September 30th, 2005, 10:07 PM

Ah, interesting. that helps. i'm not sure I tested that exact scenario... I'll try that now.

I did test a bunch of similar scenarios and couldn't reproduce the crash. I hope that exact repro case does the trick. *crosses fingers*

-Hiro_Antagonist

NightStalker · #8 October 2nd, 2005, 02:15 AM

im thinkin its something to do with my router, ill disconnect it tomorrow and see if it works

Hiro_Antagonist · #9 October 2nd, 2005, 12:35 PM

ok, cool. Also, if you don't mind, post here right after you try to connect. That way I can look at the server logs to see if anything interesting happened on the server at the time you connected...

I want to figure this out so that you can play online! =)

-Hiro_Antagonist

Combat Wombat · #10 October 2nd, 2005, 01:58 PM

Sorry I didn't respond before now, I was in a bit of a hurry to get packed I was running alittle late but I am back now. I was running the game in windowed mode and I just hit the x in the upper right corner to close it.