Support That Is Based Outside Of USA

[Atrocities]

I have noticed a growing trend where tech support for many companies, especially computer based ones, is being out sourced to other countries, namely India.

Not that I have a problem with this, however I do, why are companies doing this? Cost I would guess is the primary factor but then again India has some seriously smart people living there.

What I dislike about it is not that they, the Indians, are doing the tech support, its the fact that I feel uncomfortable giving them personal information and have to really work hard to understand what they are saying. For the most part they are professional and very willing to help. However not being able to understand them, and knowning that they are in another country completely really undermines my confedence in HP and or other companies for which I am seeking tech support. It feels as if they don't value us as customers if they have to hire some firm in INDIA to handle their tech support.

Just my $0.02 cents worth.