PBW Down? - Back up!

[Thermodyne]

If the D-slam is down, the phone will still work IIRC.

[Roanon]

But that's not a wiring problem. Phone working => all wires ok normally, at least up to the point where DSL and phone are split. Let's hope the technichian thinks the same and doesn't start looking for problems where none can be, just because he assumes by default and dogma that the problem *must* be in the end user's area and/or responsibility

[ August 04, 2003, 16:26: Message edited by: Roanon ]

[geoschmo]

Originally posted by Roanon:
The only thing not working at your end that you cannot spot or check is hardware failure in the splitter (that box which splits the incoming signal into phone and DSL) or in the actual DSL modem. Very likely that the problem is there, as the phone is working, so the line to your house should be ok. And that could be fixed by the technician fast, he should have spare units. Let us all hope...

I don't really have one of those. At least they didn't have to install anything at my end when I got DSL. I just plugged in the router. The way I understand it the signal rides together all the way from their end to mine. I had to hook up little line filters on every phone jack that was going to be used for phones and not DSL, but other then that the only hardware is the actual DSL router box. The wire comes into it straight from the wall with no line filter.

Geoschmo

[Roanon]

Interesting way to do it, but makes perfect sense also. Here in Germany, we have to plug in these two failure-prone units, old phone line in one of these, computer or router in the other. Only advantage you don't have to change anything in your old phone installations, as the signal is filtered before it is fed into the house's actual phone lines.

Still, that makes a wiring problem unlikely, as phones are working. Possible that the router has a problem where the DSL input is, while the acutal network functions are working. But unlikely. Let us know what the technician will find, I'm curious .

[Katchoo]

Geo, have you restarted your DSL modem & router? Sometimes the modem &/or router will just stop accepting imput.

If by some horrible chance the DSL techs you talked to on the phone didn't advise you do this: Turn all your computers off, then unplug the power cord on the router, then the power cord on the DSL modem. Wait 1 minute, then plug the DSL modem in. Wait until it initilizes, then plug the router in, wait until it initilizes, and then turn your computers on. If that fixes it then you'll see connection immedietly.

I'm sure you've already done this, but I thought i'd mention it anyways. The Last thing you need is some snooty *** tech comming to your house, fixing the problem in 1 minute, and then getting even snootier with you about it.

[Thane of Cawdor]

Wait up to 15min to 1h

worked for me many times (but its germany so everything sux here anyway ;P )

[geoschmo]

Katchoo, they did sugest it, and I did it. Didn't work.

New update. The DSL tech came out and found a problem.
Unfortunatly the problem is in the phone companies wires so the DSL tech couldn't fix it.

Apparently there are line problems that will interfere with DSL but allow voice communication with nothing more then some slight intermitant static that unless you are paying close attention you wouldn't even notice.

I have contacted the phone company and they ran a test from their end and confirmed the problem.
But they have to send a tech out to fix it.

Phone co is sending a tech out to fix the line.
Sometime in the next 51 hours. (Between now and 6PM EST, August 6th)