PBW Down? - Back up!

[Groggy]

Originally posted by geoschmo:
The problem being the fault is in the phone line. Since my voice service works fine I fully expect the phone company to blow me off if I ask for a credit. The DSL service runs over the same line, but is with a different copmpany.

I'm not sure if someone already answered this, but it's my understanding that there are four copper wires leading from the street to your house: two are used for the phone, and the other two are used for DSL among other things. I wonder if the problem you're having is in the pair of copper wires being used for DSL. That would explain why your voice service still works but DSL doesn't over the same cable.

Originally posted by geoschmo:
Oh, and don't worry about the first level phone support person. I work in customer support myself so I know how it is. Truth be told I'll probably take it like the sheep that I am and then come in here and brag to you all about ripping the guy a new one. Remember the impound lot scene from "Liar Liar"?
Geoschmo

Well that certainly explains your valuable help and exemplary behavior on the forums regardless of the attitudes of various posters you've dealt with here