StarFury CD check is screwed up!!

[ColdSteel]

Richard,

Thank you very much for responding. I have reported this issue to Shrapnel customer support as you've suggested.

If it is a bad CD it is very odd. Notmally with a bad CD the install can't get past the bad spot on the disk. The installs both went very smoothly and the install log didn't show any missing files or errors.

I'd hate to wait and wait and get a new CD only to have the same thing happen. I hope you will mention this to Aaron in case he thinks it is the CD check causing the problem.

In the Atari forums I've seem identical reports where the CD protection causes problems on some CD manufacturer drives. I've never had it happen to me before but apparently with the new Temple of Elemental Evil game (cool game, BTW), it is very common. I don't know what product or technique Aaron used but he should be made aware of it.

If others report the same problem I'm having, that's probably it. If I'm the lone voice, it may indeed be a bad CD. I hope that's all it is.

I'm glad to hear you guys agree with Brad. Common sense does previal once in a while.

Thanks,

-ColdSteel

[ColdSteel]

Tim,

Thank you. You guys are on the ball and I appreciate it.

I already had created an entry on the customer support site (reference number 1065741695) before I saw your post here.

I modified that entry to request a replacement CD and quoted your reply.

The mod went at the bottom of the original message form. Do you think they will see that or should I create another entry?

Thanks,

-ColdSteel

[ October 10, 2003, 00:05: Message edited by: ColdSteel ]

[ColdSteel]

(Sigh)
And to think I took the whole day off tomorrow just to play this game. But nooooo, I've got to be the only one out there with the bad CD. I had it all timed out perfectly with the long weekend coming up and everything. It's like winning the lottery in reverse.

[gregebowman]

Cold Steel, I feel your pain. I'm having similiar problems myself. I guess I'll also ask for a replacement disc tomorrow. I just hope it's as simple a problem as a bad set of discs.

[Taz-in-Space]

I don't know if this is related to the previously described problems, but my disk would not work in my old computer. (Win 98 SE - 1GHZ AMD cpu)
When I placed it in the drive the install screen came up but I heard a very fast whine and very noticable vibration from my CD Drive. The Install kept slowing down and pausing until, at about 75% done, It stopped entirely!
Concerned, I took the disk out and looked at it:
It was NOT warped or visually defective.
I next put it in the CD/DVD combo drive I have in my new computer. NO Problems! (I did hear the drive speed up...) Since I was going to play it mostly in the new computer, I didn't try to return it.
Just thought you might be interested hearing about this...

[ColdSteel]

Just to update on my situation:

I got a very nice email from Shrapnel this morning saying that my replacement CD is on the way. They really are an excellent publisher/company and none of my frustration over any of this was intended to indicate anything otherwise. I can only wish that the Ataris of the world were more like Shrapnel. They're super. This is what builds customer loyalty.

I decided to try to load Starfury on my old P3 450 rig just to see if it would run on there by some chance. I got the same identical problem there I have on my new rig. I'm hoping like mad that this means it's just a bad CD.

What worries me though is that I can see no defect at all on the disk. No scratches or anything, even when looking at it with a powerful magnifying glass it looks perfect (though I did notice a kind of faint wavy watermark pattern like an amoeba around the center of the disk). And it did install fine without hanging at all on any of the files. I can browse all the files on the disk with an editor without hanging. Very, very weird. At least I'm not the only one having problems, it appears.

What I'm still afraid of is that this may not just be something as simple as a scratched CD. Maybe something in the creation process?

Well, I should hopefully know for sure when the replacement gets here next Tuesday at the earliest (no US mail delivery on Monday, just my luck).

In any case, I'm not unhappy with the game or with Shrapnel or MM. I've just been frustrated by my pure, dumb, bad luck.

-ColdSteel

[Tim Brooks]

Hi Guys:

A customer just sent Support a response to this problem that works for him. He was in 800x600 res, and the problem was related to the game switching to a higher res. He changed his resolution to 1024x768 and vialoa, no problems.

You may want to try this, before we send cd's 'cause if that is the problem the new cd won't work either. It seems to be a video card problem, not a cd problem.

If you can try it this morning let us know. If we don't hear from you by 11:00 am, your cd is on the way...

[ October 10, 2003, 12:50: Message edited by: Tim Brooks ]