Help Please?

[Hok]

You could tell him to set the game to windowed mode, I hear that in w/m you can sometimes see errors into a message box.

If this does not work to find the error type you can tell him to do the usual things:

1) Download from the Video and Sound card vendor the latest drivers (having a "new" card often means you have a less stress-tested driver, so any patch could help)

2) Try other supported 3D devices (my card for example has a "null device" or "RGB emulation")

And most important of all, tell him to try this things one at a time (so he can tell what works from what does'nt work)