Support That Is Based Outside Of USA

[Will]

Alneyan said:
Then why not just discard the whole tech support, and put the flow sheet right on the website? So much cheaper, and if it doesn't work... who cares?

Sounds pretty much like your reasoning, when taken just one step further.

You've obviously never worked in customer service or tech support. You can't expect basic literacy from the average American consumer, or a grasp of logic, or any real semblance of intelligent thought.

Or maybe I'm just bitter... but I suspect I'm right.

[Alneyan]

Will said:
You've obviously never worked in customer service or tech support. You can't expect basic literacy from the average American consumer, or a grasp of logic, or any real semblance of intelligent thought.

Or maybe I'm just bitter... but I suspect I'm right.

Heh. The whole reasoning goes along the lines of "we don't care about our users", so their unability of getting through the flow sheet would not affect it. It was a "one step further" reasoning, so it does not exactly reflect my own views, opinions...