OT: Off shore call center workers mad at American

[Thermodyne]

While we are talking about off shore service, I have another question that some of you might be able to answer. What do these companies pay for overseas calls? I have a sister who lives in Australia, and a few years ago I called her at Christmas. Turns out that she was in Pakistan at the time. So after talking with some of her friends “mates?” for about an hour, I called her in Pakistan. That call was about an hour also. When I got the bill I almost had a stroke! How do these call centers afford to keep people on hold for hours at a time?