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Originally Posted by Baalz
Mindi, I have to say you're coming across as extremely defensive and basically attacking the people in this community who are overwhelmingly being polite and offering constructive criticism, and feedback on how they use the forum and their preferences (note: everyone should follow this example).
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I disagree. First off I have been fixing things all day based on feedback. The only thing I have gotten irritated about is the fact that certain things (some of which I have repeated said we have to examine all our options for) are being continuously brought up. The more I have to address the same issues that I don't have an answer for yet the less work on the forum I can get done. The less I can get done the more those things some of you are complaining about have to be put off and the longer it goes that any changes are delayed the more posts we get for the same exact things. It's cyclical and I've just asked for some patience.....i.e. waiting a bit before continuously harping on the same things. I don't think that's too much to ask.
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Llamabeast's posts (as always) were extremely polite and he was voicing opinions which seem to be overwhelmingly the sentiment of the people I've talked to in the community. Responding with a "STFU, this is how it is and you can take it or leave it" is an astoundingly great way to get people to do exactly that. I'm a professional software developer myself (as are several members of our community), and am quite familiar with the unsatisfiable demands of unreasonable customers and the difficulty of having people criticize something you've just spent a lot of time and effort on. I'm also realize that well thought out feedback is absolute gold and telling your users that they should just do everything differently because it works fine for how you use it is a great way to alienate your user base.
It's perfectly valid to say "I hear what you're saying, but we can't do it that way because of technical/business reasons". You did that a couple times, but mostly what I'm hearing is "we decided to do it this way and its not open to discussion. Don't bug me with suggestions".
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First off, I'm not going to discuss the llamabeast issue with you but it has to do with most of the same things being discussed in the moderator forum and our expectations for moderators. I would disagree in saying his post was polite given the circumstances, but that's between me and him at this point. Second off, there are certain things at this point that just CAN'T be changed and there are certain things that are out of my control. Everything else I have asked for patience on (I didn't say they wouldn't be changed at all, I said give us some time to evaluate options) and instead the same things keep being brought up. See the cyclical comment above.
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I don't want to beat a dead horse on the issues that have already been brought up.
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Again, see cyclical comment above.