Night of the Long Knives?

[Annette]

Maer,

I greatly appreciate your productive post. You are correct - while these forums are not a profit center for Shrapnel Games, they do exist as a sales tool. Two very important components of the tool are our customers who contribute valuable content and our moderators who volunteer their time to help us maintain a peaceful, productive environment. Without their unpaid help, Shrapnel Games would have a difficult time keeping these forums open for our customers' use.

We all understand that tempers will flare and posts will be made that violate the rules we've put in place. And we appreciate cooperation when a moderator must step in to calm things down. The problem in this situation, and the reason I exercised our right to escalate beyond our infraction system, is that Sombre indicated to us that he did not intend to honor our requests to follow the standards we expect of all our users and that he would ignore future private messages asking him to refrain from using personal attacks. Would a temporary ban change his mind? So we're faced with the question, do we allow one user to post in a manner that we would not tolerate from anyone else?

[Soyweiser]

Originally Posted by Annette

Maer,

I greatly appreciate your productive post. You are correct - while these forums are not a profit center for Shrapnel Games, they do exist as a sales tool. Two very important components of the tool are our customers who contribute valuable content and our moderators who volunteer their time to help us maintain a peaceful, productive environment. Without their unpaid help, Shrapnel Games would have a difficult time keeping these forums open for our customers' use.

We all understand that tempers will flare and posts will be made that violate the rules we've put in place. And we appreciate cooperation when a moderator must step in to calm things down. The problem in this situation, and the reason I exercised our right to escalate beyond our infraction system, is that Sombre indicated to us that he did not intend to honor our requests to follow the standards we expect of all our users and that he would ignore future private messages asking him to refrain from using personal attacks. Would a temporary ban change his mind? So we're faced with the question, do we allow one user to post in a manner that we would not tolerate from anyone else?

But why not follow your own set of rules? Just let him ignore the rules. Get banned 3 times -> permaban. Just ignore that he doesn't care. Follow your own set of guidelines.

Now he was permabanned for saying he didn't care. And a huge ****storm went down on the forum.

[Maerlande]

Originally Posted by Annette

Maer,

I greatly appreciate your productive post. You are correct - while these forums are not a profit center for Shrapnel Games, they do exist as a sales tool. Two very important components of the tool are our customers who contribute valuable content and our moderators who volunteer their time to help us maintain a peaceful, productive environment. Without their unpaid help, Shrapnel Games would have a difficult time keeping these forums open for our customers' use.

We all understand that tempers will flare and posts will be made that violate the rules we've put in place. And we appreciate cooperation when a moderator must step in to calm things down. The problem in this situation, and the reason I exercised our right to escalate beyond our infraction system, is that Sombre indicated to us that he did not intend to honor our requests to follow the standards we expect of all our users and that he would ignore future private messages asking him to refrain from using personal attacks. Would a temporary ban change his mind? So we're faced with the question, do we allow one user to post in a manner that we would not tolerate from anyone else?

Well Annette. I think your posted policy of 2 temporary bans leading to a permanent ban would have been quite sufficient in this case. Put Sombre on probation. If he doesn't want to then follow the rules you've got a much stronger case. If the plan was to reduce disruption by removing a disruptive influence it failed miserably. Sombre's level of disruption is rarely that bad. Besides, a bit of disruption provides drama and keeps excitement going.

Unless I'm mistaken I didn't suggest that Sombre get off without consequence. But this decision to permanently ban him is extreme and I strongly believe it failed to serve your purposes. It also clearly pissed me off a lot. If you permanently banned me for the same infraction I'd work very hard to move all my friends and games over to Something Awful or some other dominions 3 environment. But I prefer to stay here.

When I acted in much the same manner as Sombre, you gave me a temporary ban. And honestly, when I go on a terror run here I make a much bigger mess than Sombre. Look at last night. The only difference appears to be I didn't tell you that I won't follow the rules in the future. But my offence was significantly greater than Sombre's. I got a polite warning this morning and replied positively. I stopped spamming.

Should you make a special case for certain members of this community? Why not? You have all the power and can rewrite the rules as required. You own these boards. The question is really why make a special case for Sombre. Because he's important to this community. Besides, you made a special case already. You immediately permanently banned him for what could very well be just a fit of anger.

[WraithLord]

( Just learned about this whole episode from this thread and the link that was given. )

I couldn't have phrased my opinion any better than Baalz said it.
I've just this tiny bit to add -
I do like the forum's overall tone to be as polite and constructive is it's generally is and I appreciate both the mods. efforts to that end and the natural good will of most players to keep it that way.
I think permanent ban should only be applied in extreme cases and according to the forum’s stated 3-strikes-and-you’re-out-rule. Extreme cases in my dictionary are, cheating, advocating for piracy, spamming, consistently stalking other player/s etc.
This doesn’t seem to be the case here.
I would like to humbly ask that Sombre’s sentence be sweetened. Please temp ban him as per the forum rules. Consider this, if you will, an act in favor of the community.
We would think no less of you, on the contrary we will appreciate and respect you more for that!

[Peacekeeper]

Originally Posted by Annette

Maer,

I greatly appreciate your productive post. You are correct - while these forums are not a profit center for Shrapnel Games, they do exist as a sales tool. Two very important components of the tool are our customers who contribute valuable content and our moderators who volunteer their time to help us maintain a peaceful, productive environment. Without their unpaid help, Shrapnel Games would have a difficult time keeping these forums open for our customers' use.

We all understand that tempers will flare and posts will be made that violate the rules we've put in place. And we appreciate cooperation when a moderator must step in to calm things down. The problem in this situation, and the reason I exercised our right to escalate beyond our infraction system, is that Sombre indicated to us that he did not intend to honor our requests to follow the standards we expect of all our users and that he would ignore future private messages asking him to refrain from using personal attacks. Would a temporary ban change his mind? So we're faced with the question, do we allow one user to post in a manner that we would not tolerate from anyone else?

you handled this poorly. Be big enough to admit it and move on.