Customer relations

[S.R. Krol]

Originally Posted by Mike_T

Thanks for your response SRK. I appreciate that it's not your fault!

The question seems to be:

Did Shrapnel launch the game a) not knowing it wasn't finished? or b) knowing full well it wasn't finished?

If a), It implies they were misled by Malfador, but didn't test it themselves.

If b), Then Shrapnel have deliberately launched an unfinished game.

Please understand that I wasn't trying to imply fault with anyone; simply that ultimately our developers are the ones that we listen to and if they are satisfied then we release the product.

I wouldn't say Malfador misled at all. There is no reason for Malfador to not want their game to succeed, so I can only assume they were satisfied. Likewise, from our position, if a developer is ready to release why would we question that? It's their baby, after all.

Ultimately though as publisher we are responsible and hopefully we can get the remaining problems ironed out soon.

[spillblood]

Thanks again for joining the discussion SR. I don't think Malfador misled Shrapnel or Shrapnel deliberately released an unfinished game. I think Malfador thought the game was finished and decided to have Shrapnel release it, because they didn't beta test it enough. So it was definetely Malfador's fault, not Shrapnel's. Seems Shrapnel simply don't check their games themselves before releasing them, because they absolutely trust the companies whose games they're publishing, and don't have a beta testing team that checks the games again. But checking the games again would probably require a bigger staff which Shrapnel don't have. So they leave the beta testing entirely to the companies that release games over them.

[spillblood]

Would really be great if Malfador themselves would leave at least a little comment about possible game progress here, after their publishers joined the discussion.