Customer relations

ScottWAR · #1 March 25th, 2011, 12:46 AM

Annette,.... Isnt it the developers job to find and fix the bugs in the game he sold? As paying customers we should be playing the game we payed for,.....not trying to convince the developer that it needs fixed,....and not beta testing those fixes. Even so,......we have reported all the bugs and problems with the game and we have made several suggestions to make it better............the developer should have already made his lists from those posts,..................unless he has never read those posts,.....which you claim he has so he should already have those lists...............

Regardless though,.......all the problems have been reported,.....thats not the problem. The problem is that the person who is supposed to be fixing them,....isnt communicating that he is fixing anything,......and probably worse of all hasnt even bothered to apologize for unloading this obviously unfinished game on us,....because there is NO WAY anybody could have thought it was ready for release.

spillblood · #2 March 25th, 2011, 04:29 AM

Yeah, we are simply waiting for the problems to be fixed since the last patch in December, 2010. We have pointed out all the problems, here in the forum and by E-Mails to Aaron, to the customer support etc. The problem is, we simply don't get any hints that the game is fixed, there's no reports about possible progress. But Shrapnel advertises the game as if nothing were wrong with it. Just play it yourself and you'll notice that it's not really finished, has abysmal AI, TCP/IP LAN doesn't work etc. (and various other bugs, imbalanced etc.) I think it's the worst game in Shrapnel's program at the moment, and they sell it like it's completely flawless.

spillblood · #3 March 25th, 2011, 04:33 AM

You simply must realize it could be potentially harmful for your company to sell a game in this state. If you want your Shrapnel to be known for high quality, simply lower the price, point at the errors on the product page, etc. All the reviewers who gave this game good reviews simply haven't played it enough to realize its errors, I think.

spillblood · #4 March 25th, 2011, 04:36 AM

See, I'm terribly disappointed at this game since I have payed the full price of 29,95 $ and I simply expect more quality for that price. Malfador simply NEEDS to get the updates on!

spillblood · #5 March 25th, 2011, 04:38 AM

It's not simply bugs, the game isn't fun anymore after a few games in Single Player, because there's no real challenge involved, and there's not enough variability. You can easily defeat the AI in each game. I never lost a single game since it doesn't really put up a fight.

spillblood · #6 March 25th, 2011, 04:45 AM

Why don't you people at Shrapnel just ask Aaron what he's doing at the moment, whether he's aware of the bugs and errors we have pointed out, and when we can roughly expect the next patch? Then he doesn't have to post himself in the forums. Just give us some REAL information!