Fed Up

[Mike_T]

Dear Shrapnel and Malfador - You must have hoped that this thread had run its course. Aren't customers a pain in the @rse? Your credibility and goodwill are gradually shrinking, but you're too big and important to worry about that, I guess.

Remember the old customer relations maxim - a dissatisfied customer will, on average, pass the message on to seven other people - and that was before the days when reputations could be created or destroyed over the internet!

In a funny sort of way, you remind me of a certain media mogul who, until a few days ago, thought he could bluster his way out of his problems. Now he's being advised by a leading PR company, he's decided to issue public apologies. And you know what - no-one ever suffered from making an apology - think about it.