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  #1  
Old October 1st, 2003, 09:34 AM
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Default NASY Down

For some unknown and yet even more evil reason Spaceports shut down New Age Ship Yards on the 28th of this month. After many emails and several threats I finally received this email.

Quote:
*******DO NOT DELETE THIS E-MAIL

*******THIS E-MAIL CONTAINS INSTRUCTIONS ON REACTIVATING YOUR ACCOUNT
*******THE TECHNICAL SUPPORT CHAT DOES NOT HANDLE BANDWIDTH REACTIVATIONS

Greetings,

Your Spaceports account, william@galileo.spaceports.com, was disabled because
it exceeded the maximum monthly transfer limit of 1 GB.

If your site has outgrown our transfer limits, you can upgrade to five
gigabytes of monthly transfer by paying for ad removal.
Thank you.

Spaceports
This was most distrubing since I paid for two years of No Ads when I set the site up a year ago. I have already emailed them a copy of the visa bill and original confirmation email. Hopefully they will update their files and re-enable NASY soon. If not, I will find another hosting site and start all over yet again. I would go with the one Fyron was using, but look at what happened to him.

I think we can start a nice little list of Webhosting compies to avoid.

AngelFire
Spaceports
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  #2  
Old October 1st, 2003, 03:38 PM
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Default Re: NASY Down

Actually... the web host I am currently using is working on getting all non-profit sites restored for free from the old server.
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  #3  
Old October 1st, 2003, 10:53 PM
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Default Re: NASY Down

God I hope so Fyron. Your site is on of the best on the net.

Have they said anything about protecting sites from a shut down like this in the future?

Spaceports has been great thus far, but what they did here kinda sucks arse.
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  #4  
Old October 1st, 2003, 10:55 PM
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Default Re: NASY Down

I have not had any bad experiences with Spaceports, but then, I never went over bandwidth limits. It is probably just that a random glitch in their systems caused your account to not be shown as having had ads removed and bandwidth increased. Or they were being malicious. I can not say.
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  #5  
Old October 2nd, 2003, 12:33 AM
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Default Re: NASY Down

I don't think they were being mean, just difficult. They would not tell me why the site was down and then all of a sudden they offer an over the bandwidth excuse when I bought two years of no ads up front. They have not responded to my Last few emails. I am now growing concerned.
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  #6  
Old October 2nd, 2003, 04:51 AM
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Default Re: NASY Down

I'm familar with such a tactic. Often webhosts will can websites, paying customers or not, over unrelated concerns or bandwidth.

I'm willing to bet bandwidth got chewed up and this delayed reply is just a lame and polite way to say, "sorry, we don't want you as a customer unless you pay us more."

I'm sure you're familiar with the shutdown of Ex Astris Scientia back in march/april of this year. The owner of that site was paying for unlimited bandwidth and they canned him on a totally unrelated Terms of Use violation.
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  #7  
Old October 12th, 2003, 12:41 PM
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Default Re: NASY Down

Back up.
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