Scouting/Recon

[RERomine]

Now Don, take a deep breath.

You know most people don't read documentation completely through. Mostly, they read what they want to know and skip over other stuff. I wrote a series of programs over five years ago, complete with support documentation. Whenever something went wrong, I was pulled in even though how to handle the situation was clearly explained in the docs. I even sent the docs to them every single time they had issues, but next time they would just pull me in again. You can provide the information, but can't make people read it.